Director, Software Engineering (AI Platform Development) - job 5 of 20

As the Director of Software Engineering at Visa, you will lead strategic initiatives within the Payment Fraud Disruption team, focusing on designing and developing machine learning platforms, driving excellence in engineering practices, and promoting the adoption of Gen AI. You will manage a diverse team, partner with product teams on strategy, and ensure robust governance practices are followed, making your role crucial in elevating Visa’s security in payments.

To be successful as the Director of Software Engineering at Visa, you should possess a strong engineering background, leadership experience, and familiarity with problem-solving in payments or related industries. Skills in machine learning, software development life cycle management, and a talent for nurturing engineering teams are essential. A degree in computer science or a related field is often preferred.

In the Director of Software Engineering role at Visa, the hybrid work model allows you to split your time between remote work and the office, typically requiring you to be in the office three days a week. This setup enables flexibility while ensuring you can effectively collaborate with your team and stakeholders to drive initiatives within the Payment Fraud Disruption team.

As the Director of Software Engineering at Visa, you will lead a multi-disciplinary team, including software developers, data engineers, and specialists in AI and machine learning. This diverse team will work together to push the boundaries of technology in the payments space, making your leadership pivotal in creating impactful fraud prevention solutions.

In this role at Visa, you will have a substantial impact on the payments industry by delivering fit-for-purpose products with an accelerated time to market. Your work in leading innovative initiatives for fraud prevention will not only enhance Visa’s systems but also shape the broader ecosystem of payment security and customer trust.

In your response, consider discussing specific machine learning algorithms or technologies you might leverage, emphasize the importance of data analysis, and highlight collaboration with various teams to ensure comprehensive fraud prevention strategies.

Describe your approach to prioritization, which might include assessing business impact, engaging with stakeholders, and using data-driven decision-making. Mention your experience with communicating priorities to your team effectively.

Provide concrete examples of how you've implemented AI solutions in the past, the results achieved, and the collaboration efforts involved. Highlight how such initiatives have improved operational efficiency or innovation.

Discuss methods you would use to encourage accountability among team members, such as setting clear expectations, offering regular feedback, and instilling a sense of ownership over their work.

Elucidate qualities like effective communication, emotional intelligence, technical competence, and the ability to inspire and motivate a team. Provide examples of these qualities in action from your past experiences.

Share your strategies for continuous learning, such as attending industry conferences, participating in professional networks, and following relevant publications to ensure you are aware of the latest trends and technologies.

Outline a mentorship strategy that emphasizes one-on-one meetings, proactive skill development plans, and creating opportunities for exposure to various projects to help junior engineers grow effectively.

Identify potential challenges, such as managing a diverse team with varying skill sets or staying ahead of rapidly changing technology. Discuss your strategies for overcoming these challenges, such as upskilling and strong leadership methods.

Explain your conflict resolution process, emphasizing the importance of open communication, mediating discussions between conflicting parties, and finding solutions that align with team goals.

Articulate your understanding of Visa's unique strengths, such as its commitment to innovation, customer trust, and security. Use concrete examples of Visa's initiatives that distinguish it from competitors.