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Director, VCA Managed Services - Operations - job 20 of 24

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Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Managed Services is a suite of service offerings that together help drive the future growth of the VCA organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.

As the Director, VCA Managed Services - Operations, you will be the General Manager responsible for growing a critical managed services pillar. This pillar provides services that enable Visa clients to plan, manage, and execute strategic business processes and programs more effectively. Representative engagements could include providing a leading banking client with highly specialized teams to carry out a large, multi-year migration of commercial card clients from one platform to another, and managing a merchant loyalty platform on behalf of a global co-brand card issuing bank.

The Operations pillar is the largest of the various VCA Managed Services offerings. As such this role offers the right General Manager a unique opportunity to take the reins of a strategic, growing, and multi-faceted book of business.

You will be ultimately responsible for achieving quarterly and annual revenue targets. You will ideate, develop, price, sell, and oversee the delivery of services that improve client operational and business process performance. You are 'a natural' in front of clients, including SVP+ leadership stakeholders, and can use that skill set to tailor new and existing services to meet their needs. You are excited by the prospect of measuring your success through attainment of revenue growth targets.

The successful candidate will be a seasoned consultant, entrepreneur, and general manager who can partner across Visa client types. The role will identify common client needs, develop offerings that leverage Visa’s extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery. The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale. The team member will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.

For clarity, this leader will not be involved in the day-to-day execution of client business processes. Rather, this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

Responsibilities:

Consultative Selling

Uncover client needs, challenges, and opportunities with respect to managed services
Present solutions to clients that address their needs
Quantify the value and differentiation of the solution for clients
Identify the client decision-making stakeholders and processes

Offering Development

Identify white space challenges and opportunities across client sets
Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
Identify third-party partners who can complement and supplement solution sets
Define the value proposition and develop sales collateral, including sales presentations and 'tear sheets'
Develop product pricing strategy, ensure product profitability

Solution Delivery

Strong project/program management skills
Demonstrated experience delivering flawlessly

Customer Centricity

Strong executive presence
Speak to technical and non-technical aspects of solutions
Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

Industry Knowledge

Maintain deep understanding of competitive environment for Visa solutions
Leverage that understanding to shape solutions that differentiate Visa

Communications

Demonstrate executive presence in leading conversations with clients
Communicate across functional stakeholders (for varying levels and technical expertise)
Incentivize cross-functional teamwork by aligning cross-functional incentives
Possess strong diplomacy skills and fosters goodwill between different groups
Coach teams

People Leadership

Demonstrate ability to structure a team and lead high-performers to even higher performance levels

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Average salary estimate

$150000 / YEARLY (est.)

min

max

$120000K

$180000K

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What You Should Know About Director, VCA Managed Services - Operations, Visa

Join Visa as the Director of VCA Managed Services - Operations in Washington and spearhead the growth of a vital managed services pillar that is transforming the payment card industry. In this rollicking role, you will be the General Manager responsible for enhancing client operations through strategic consulting, data analytics, and tailored service offerings. Imagine collaborating with a diverse range of stakeholders from financial institutions to fintechs, providing them with the tools necessary to navigate the complexities of managed services. Your days will include identifying client needs, crafting bespoke solutions, and measuring success through revenue growth targets that you set and achieve. You'll not just present solutions; you'll articulate the value proposition in a way that resonates with senior leadership, ensuring they see the real impact of your contributions. Get ready to be at the helm of high-stakes initiatives, such as guiding a major bank through a massive platform migration or overseeing a loyalty program for a global issuing bank. In your hybrid role, you’ll blend the best of both worlds—collaborating in the office with your dynamic team while having the flexibility to work remotely. If you’re a skilled consultant and general manager who thrives in executive circles and can translate insights into actionable strategies, this opportunity at Visa is perfect for you. Step into a leadership position where creativity meets execution, making a significant mark in the world of managed services.

Frequently Asked Questions (FAQs) for Director, VCA Managed Services - Operations Role at Visa

What responsibilities does the Director, VCA Managed Services - Operations at Visa have?

As the Director, VCA Managed Services - Operations at Visa, your primary responsibilities include consultative selling to uncover client needs and present tailored solutions, overseeing the development of bespoke offerings, and managing quarterly and annual revenue targets. You will lead high-impact engagements, collaborate extensively with cross-functional teams, and maintain strong client relationships, ensuring services meet business objectives.