Issuing Specialist Seller: National - job 24 of 40

The Issuing Specialist at National is accountable for driving the Issuing Solutions revenue through client acquisition and retention strategies. This includes prospecting high-potential Issuing clients, negotiating deals, and collaborating with cross-functional teams to identify client needs. You'll also prepare proposals and presentations, ensuring they highlight Visa's solutions effectively to meet client challenges. Additionally, your role will involve regular outreach to maintain client satisfaction and gather market insights.

To be considered for the Issuing Specialist role at National, candidates typically need significant experience in financial services, particularly with Tier 1 Issuers. A deep understanding of the payments ecosystem, emerging trends, regulatory changes, and operational challenges is critical. Strong sales skills, experience navigating complex organizations, and a proven track record in client relationship management are also essential for success in this position.

A typical day for an Issuing Specialist at National will involve a mix of client meetings, strategic planning, and collaboration with various internal teams. You may start your day preparing for client presentations and proposals, followed by outreach to prospects to discuss their needs. Expect to engage in meetings with teams from Sales Operations, Product Management, and Client Services, where you’ll share insights and feedback that enhance client solutions and drive overall satisfaction.

The hybrid work model for the Issuing Specialist at National allows flexibility in work arrangements, combining both remote and office work. Employees are expected to be in the office 2-3 set days a week, as determined by leadership, to foster collaboration. This setup provides the opportunity to engage with key stakeholders face-to-face while still offering the freedom of remote work when appropriate, ensuring the best balance between productivity and teamwork.

As an Issuing Specialist at National, you'll need to develop and execute sales strategies that are specifically tailored to Issuers. This includes understanding their unique challenges and aligning Visa's solutions to meet their needs. Your strategies should encompass relationship building with key decision-makers, clear communication regarding Visa's value propositions, and ensuring a smooth negotiation process. A proactive approach in identifying new opportunities and upselling existing clients will be crucial for achieving your targets.

Be prepared to discuss your specific experiences with Tier 1 Issuers, including how you approached sales and maintained client relationships. Highlight successful strategies, challenges overcome, and the impact of your work on revenue growth. Use data and specific examples to illustrate your capabilities.

Discuss your approach to handling objections by emphasizing empathetic listening and understanding the client's concerns. Offer examples of how you've successfully turned objections into opportunities by presenting tailored solutions that address their specific challenges.

Outline your methods for identifying high-potential clients, such as conducting market analysis, using networking to gain insights, and leveraging CRM technology. Explain your process for qualifying prospects and fostering relationships based on mutual benefit.

Share a detailed account of a specific negotiation, the challenges faced, and how you navigated them. Highlight your tactics, the results achieved, and how it enhanced your relationship with the client or strengthened your position.

Express your commitment to continuous learning by mentioning relevant resources such as industry publications, networking with peers, attending conferences, and participating in relevant training. Highlight how this knowledge informs your strategic approach to sales.

Discuss the importance of collaboration with cross-functional teams, such as Sales Operations and Client Services, to achieve a seamless client experience. Provide examples of how working together has led to success in previous roles.

Emphasize proactive communication and regular outreach as key strategies for maintaining client satisfaction. Share how you gather feedback and utilize it to refine your approach, ensuring that client needs are consistently met.

Describe your familiarity with CRM software like Microsoft Dynamics, reporting tools, or project management platforms that help you track sales performance, manage client interactions, and gather actionable insights for future strategies.

Detail a specific instance where your initiatives directly influenced revenue growth, such as acquiring new clients or upselling existing ones. Use quantifiable metrics if possible to demonstrate your impact.

Communicate your enthusiasm for National and the Issuing Specialist position by reflecting on your alignment with the company's values and mission. Discuss how your experience aligns with the role and what you find most appealing about contributing to the financial services industry.