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Organizational Change Management - job 11 of 20

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We are the Digital Enablement Solutions Team (DES) in Corporate IT, where we champion the technology needs of our Visa colleagues. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down.

Lead a portfolio of organizational change management (OCM) projects focused on mergers and acquisitions (M&A) and Generative AI initiatives. Develop and implement strategies to ensure successful integration and transformation. Drive organizational alignment, engagement, and end-user adoption. Understand user needs and employ imaginative, persuasive techniques to support a dynamic workforce.

Essential Functions:

Portfolio Lead

Portfolio Oversight: Provide strategic OCM direction and oversight for a portfolio of projects, ensuring alignment with organizational goals and objectives.
Matrixed Leadership: Lead and inspire a dedicated team of change managers who do not report directly to you but support your portfolio of projects, fostering a collaborative and high-performing team environment.
Stakeholder & Risk Management: Act as the first point of escalation for all portfolio-related matters, engaging with senior leadership, clients, and other key stakeholders to communicate progress, challenges, and opportunities.
Resource Coordination: Coordinate resources across multiple projects or products, ensuring optimal allocation and utilization to meet project timelines and deliverables.
Performance Monitoring: Track and report on the performance of the portfolio, using key metrics and KPIs to drive continuous improvement and ensure program and project success.
Innovation and Improvement: Promote a culture of innovation and continuous improvement within the team, encouraging the adoption of best practices and new technologies.

Change Manager

Lead Change Management Initiatives: Develop and execute change management strategies and plans, including communication strategies, stakeholder engagement, and training programs.
Project Management: Manage the change management schedule and resources, report on the progress and status of deliverables, and lead individual projects to ensure successful execution and delivery.
Stakeholder Management: Identify and manage key stakeholders, ensuring their involvement and support throughout the change process.
Risk Assessment: Conduct change impact assessments, stakeholder analysis, and readiness assessments to identify change needs and risks, and develop mitigation strategies.
Success Metrics: Establish and monitor success metrics to evaluate the effectiveness of change initiatives and make necessary adjustments.
Communication: Develop and deliver clear, concise, and consistent executive-level communication regarding change initiatives.
Training and Development: Design and implement training strategies to support employees through the transition and ensure they have the necessary skills and knowledge.
End-User Advocacy: Drive end-user adoption, advocacy, education, and satisfaction by understanding user needs and translating complex concepts into simple, compelling designs.
Collaboration: Coordinate with project managers, sponsors, and other key stakeholders to ensure alignment and integration of change management and project management activities.
Relationship Building: Build and maintain strong relationships with business leaders, end-users, and other stakeholders, acting as a trusted advisor and change agent.
Virtual Team Management: Work effectively with virtual teams located in different time zones and with differing cultures.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About Organizational Change Management, Visa

Join Visa's Digital Enablement Solutions Team (DES) in Austin as an Organizational Change Management expert, where your role will be pivotal in driving the technology needs of our colleagues across the organization. Here, we don't just adapt to change – we anticipate it, aiming to fill gaps you may not even know exist. You will lead a diverse portfolio of transformational change management projects, especially focusing on exciting initiatives around mergers and acquisitions (M&A) and Generative AI. In this capacity, you'll develop strategies that ensure seamless integration, organizational alignment, and high levels of user adoption. By engaging with the workforce in imaginative, persuasive ways, you'll help create a dynamic environment that supports innovation and efficiency. Your efforts will include overseeing a team of change managers, collaborating with stakeholders, and utilizing key metrics to monitor performance. This role requires a keen understanding of user needs, a flair for stakeholder management, and a passion for continuous improvement. You’ll also be responsible for delivering clear communication strategies and training programs while advocating for end-user needs. The atmosphere here is vibrant and hybrid, offering flexibility in where you work. Join us and take charge of shaping the future at Visa by knocking down walls that hinder progress!

Frequently Asked Questions (FAQs) for Organizational Change Management Role at Visa

What are the key responsibilities of the Organizational Change Management role at Visa?

The Organizational Change Management role at Visa focuses on leading a diverse portfolio of change management projects tied to mergers and acquisitions and Generative AI initiatives. Key responsibilities include developing and implementing effective change management strategies, facilitating stakeholder engagement, managing project schedules, and ensuring alignment with organizational objectives. You'll also be monitoring project performance metrics and fostering a culture of continuous improvement.