Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 12 of 20

The Senior Manager, Risk and Identity Product Solutioning at Visa is responsible for driving the financial and operational performance of Issuer Risk & Identity Solutions. Key responsibilities include developing client-specific perspectives on solutions, coordinating with sales teams, participating in pre-sales client discussions, and gathering client feedback. These duties help ensure that Visa's offerings effectively address client needs.

Candidates for the Senior Manager, Risk and Identity Product Solutioning position at Visa should have a strong background in risk management and product solutioning. A degree in a related field, complemented by experience in client engagement and project management, is typically required. Additionally, strong communication skills and the ability to consolidate client feedback are essential for success in this role.

The Senior Manager, Risk and Identity Product Solutioning plays a critical role in enhancing Visa's client relationships by actively engaging with clients to understand their needs, facilitating pre-sales discussions, and ensuring that the solutions offered align perfectly with their specific requirements. This position acts as a bridge between client expectations and Visa’s product offerings, ultimately driving better business outcomes.

The Senior Manager, Risk and Identity Product Solutioning role at Visa is a hybrid position, which means you will have the flexibility to work both remotely and in-office. The exact number of days required in the office will be confirmed by your hiring manager, allowing for a balance between collaboration and independent work.

Market insight is a key responsibility for the Senior Manager, Risk and Identity Product Solutioning at Visa. This role involves providing real-time market insights that help the team understand client needs and trends, which in turn informs the development of effective product roadmaps and go-to-market strategies.

When answering this question, use the STAR method (Situation, Task, Action, Result). Describe the context of the situation, the specific task you were responsible for, the actions you took to develop the solution, and the outcome. It's important to illustrate how your understanding of client needs shaped the solution.

Discuss the various methods you use to collect feedback, such as surveys, direct conversations, or focus groups. Highlight your ability to analyze this feedback effectively and how you prioritize it to guide product development. Emphasize the importance of advocating for the voice of the customer.

Emphasize your communication and collaboration skills. Discuss your methods for keeping sales teams updated on product developments, including regular meetings, shared documentation, and input sessions. Explain how you tailor information to ensure sales teams understand key features and benefits relevant to client discussions.

Share specific techniques such as active listening, asking open-ended questions, and using case studies or examples to illustrate how solutions can meet their needs. Describe how you ensure clarity and confidence in the products being discussed.

Articulate a structured approach to prioritizing feedback based on factors like client impact, urgency, and business goals. Explain the importance of collaborating with stakeholders to reach consensus on what needs immediate attention.

Utilize the STAR method again to present a successful project. Outline your role, the objectives, actions taken to drive success, and measurable outcomes. Highlight your leadership in managing cross-functional teams and stakeholders.

Discuss specific tools (e.g., SWOT analysis, Porter’s Five Forces, CRM systems) and methodologies you have experience with for conducting market research and analysis. Explain how these tools help inform strategic decisions.

Provide thoughtful insights into current trends and how they impact clients. Mention aspects like digital transformation, growing client demand for security, and the importance of compliance in product development.

Stress the importance of storytelling. Describe how you identify the client's pain points, relate them to product features, and craft a narrative that clearly depicts the value and benefits, ensuring relevance to the client's specific situation.

Discuss your strategic approach to training, including creating training materials, conducting workshops, and facilitating hands-on experiences to ensure thorough understanding. Emphasize the importance of continuous feedback and improvement in the training process.