Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 1 of 20

The Senior Manager, Risk and Identity Product Solutioning at Visa is responsible for enhancing client engagement through tailored product solutions. This includes developing specific use cases, coordinating with the sales teams for effective implementation, and participating in pre-sales discussions to address customer needs. This role also involves gathering client feedback to influence product development and ensure that the voice of the customer is represented in all offerings.

Candidates for the Senior Manager, Risk and Identity Product Solutioning position at Visa typically need extensive experience in product management or solutions management within the fintech industry. A strong understanding of risk and identity solutions is important, along with the ability to work collaboratively across departments and effectively communicate insights and strategies.

The Senior Manager plays a vital role in client relationship management at Visa by actively engaging in conversations that reveal client needs and preferences. By synthesizing this feedback and coordinating with internal teams, the Senior Manager ensures that Visa’s risk and identity solutions are aligned with client expectations and effectively utilized.

The work environment for the Senior Manager, Risk and Identity Product Solutioning at Visa is hybrid, offering flexibility between in-office collaboration and remote work. Candidates can expect a dynamic atmosphere that encourages teamwork and communication while allowing for individual productivity and innovation.

In the Senior Manager, Risk and Identity Product Solutioning role at Visa, some travel is expected, particularly for client engagements and collaborative meetings with team members across the region. The specific travel requirements will be outlined by your hiring manager during the onboarding process.

When discussing your experience, highlight specific roles where you were involved with risk and identity solutions. Detail any projects where you successfully identified client needs and implemented solutions that enhanced security and customer satisfaction.

It's important to demonstrate your ability to assess urgency and impact when prioritizing client requests. Discuss a framework you use for evaluating requests, such as understanding potential ROI, aligning with strategic goals, and consulting stakeholders.

Emphasize your collaborative skills and how you would develop training sessions or resources to ensure sales teams understand the new solutions. Share an example where you worked closely with a sales team to facilitate a successful launch of a product.

Discuss your experience with various feedback-gathering methods, such as surveys or direct conversations. Provide an example of how you turned client feedback into actionable insights that influenced product strategy.

Highlight your approach to involving clients in the product development process. This might include setting up focus groups, conducting interviews, or maintaining close communication with key clients to understand their challenges and expectations.

Research current trends and challenges, such as regulatory changes or increasing cyber threats. Discuss your understanding of these challenges and how you believe Visa can address them through innovative solutions.

Use a specific example that showcases your project management skills and ability to coordinate with diverse teams. Detail the project goals, your role, the challenges faced, and the outcomes achieved.

Discuss various resources you use, such as industry publications, webinars, or professional organizations. Highlight your proactive approach to continuous learning and how you apply this knowledge in your role.

Focus on specific KPIs such as client satisfaction scores, adoption rates, or incident reduction to measure success. Explain how you would gather data and analyze results to inform future strategies.

Emphasize your problem-solving skills and customer-centric approach. Explain how you would listen to the client’s concerns, work collaboratively to find a resolution, and ensure that their feedback informs future product iterations.