Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 13 of 20

The Senior Manager, Risk and Identity Product Solutioning at Visa plays a crucial role in managing financial and operational performance for Issuer Risk & Identity Solutions in North America. This includes developing client-specific perspectives for solutions, coordinating with various sellers, participating in pre-sales discussions, consolidating client feedback, and assisting in the development of business cases to prioritize efforts. The role also requires collaboration with the sales team to resolve issues and to ensure the voice of the customer is represented in product requirements.

For the Senior Manager, Risk and Identity Product Solutioning role at Visa, candidates should ideally have extensive experience in product management, risk solutions, and client-facing roles within the financial services industry. A strong understanding of market needs, effective communication skills, and proven ability to lead cross-functional teams are essential. A relevant degree in business, finance, or a related field is often a requirement, along with experience in developing use-case specific solutions.

The Senior Manager in Risk and Identity Product Solutioning directly enhances client relations by actively participating in pre-sales discussions, ensuring that client needs are thoroughly understood and addressed. This role serves as the main channel for collecting client feedback, which is synthesized to influence product requirements. By remaining engaged with clients and providing tailored solutions, this position builds trust and strengthens Visa's partnerships.

Success in the Senior Manager, Risk and Identity Product Solutioning role at Visa hinges on several critical skills. These include strong analytical abilities to develop insightful market perspectives, excellent interpersonal skills for effective communication with clients and internal teams, and adept project management skills to lead cross-functional collaboration. Additionally, being results-oriented and possessing a deep understanding of risk and identity solutions can greatly enhance performance in this position.

The work environment for the Senior Manager, Risk and Identity Product Solutioning at Visa is dynamic and collaborative. Located in the San Francisco Bay Area, the role allows for a hybrid work setup, offering a blend of remote work and in-office days confirmed by the hiring manager. This flexibility supports a balance between collaborative team efforts and independent work, fostering innovation and creativity within a supportive culture.

When answering this question, highlight specific experiences where you've successfully designed or implemented risk solutions, detailing the challenges faced and how you overcame them. Use metrics to demonstrate your impact, such as improvements in client satisfaction or risk mitigation.

This is a key element for the role. Share a structured approach where you explain how you gather feedback, categorize it, and communicate it to relevant teams. Mention tools or frameworks you use to keep track of client needs and prioritize effectively.

Demonstrate your communication skills by providing examples of how you’ve simplified complex concepts in the past. Discuss using visuals, storytelling, or tailored presentations to ensure clients understand the value of your offerings.

Explain your methods for staying informed, such as attending industry conferences, subscribing to relevant publications, and participating in professional networks. Discuss how you apply this knowledge to enhance your strategies and solutions.

Provide a specific scenario where you collaborated with teams like sales, marketing, or product development. Emphasize your role, the objectives, and how this teamwork led to a successful outcome.

Detail your method for conducting pre-sales discussions, grabbing client needs, and addressing their requirements. Focus on how you build rapport and ensure all client concerns are met.

Discuss specific frameworks you utilize to analyze data, such as client feedback or market trends, and explain how this analysis drives product development strategies. Providing concrete examples will strengthen your answer.

Share qualities like leadership, analytical thinking, strong communication skills, and adaptability. Explain why each is vital for the role and how they contribute to achieving Visa’s objectives in Risk and Identity Solutions.

Illustrate a past instance where you identified an issue, engaged with the client, and worked towards a resolution. Focus on how you communicated during this process and what the outcome was, showcasing your problem-solving skills.

Express your aspirations clearly, aligning them with the role at Visa. Discuss how you aim to develop your skills further, innovate within your field, and contribute to Visa’s success in Risk and Identity Solutions.