Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 15 of 20

The Senior Manager, Risk and Identity Product Solutioning at Visa is responsible for managing the financial and operational performance of Issuer Risk & Identity Solutions in North America. This role involves developing tailored solutions for client needs, participating in pre-sales discussions, triaging client requests, coordinating roadmaps, and synthesizing feedback for product requirements to ensure the voice of the customer is heard.

To succeed as a Senior Manager of Risk and Identity Product Solutioning at Visa, candidates should possess strong experience in risk management, identity solutions, and product management. A proven track record in a similar role, along with exceptional communication skills and the ability to leverage market insights, will be essential for driving client engagement and solution implementation.

In the Senior Manager role at Visa, collaboration with sales teams is crucial. The manager supports sales in addressing client queries, pre-sales activities, and ensures that identified issues are resolved efficiently. By providing insights and engaging in discussions, this role helps sales representatives effectively communicate Visa's risk and identity solutions.

Visa fosters an inclusive and innovative work culture that encourages creativity and teamwork. As a Senior Manager of Risk and Identity Product Solutioning, you'll experience a collaborative environment where cross-functional partnerships thrive, and your input is valued. The flexibility of a hybrid work model allows for a balance of in-office and remote work.

The Senior Manager of Risk and Identity Product Solutioning at Visa will have some travel expectations as part of the role. While specific details will be coordinated with your hiring manager, travel may involve meetings with clients and partners to enhance relationships and understand market dynamics firsthand.

When answering this question, detail your specific experiences with risk management. Provide examples of projects where you identified risks, assessed their impact, and implemented strategies to mitigate them. Highlight any tools or frameworks you used and the outcomes achieved.

Discuss a structured approach to gathering and synthesizing client feedback. Explain how you prioritize feedback to influence product development effectively. Provide an example of a time when client input significantly shaped a product feature or solution.

Emphasize the importance of understanding client needs from the outset. Describe your techniques for engaging clients in dialogue, asking open-ended questions, and whiteboarding solutions collaboratively to ensure clarity in addressing their requirements.

Share a detailed story about a product rollout, stating your role, objectives, and outcomes. Focus on the planning, execution, and post-launch evaluation aspects while highlighting any challenges faced and how they were overcome.

Discuss various tools such as surveys, market analysis software, or CRM systems you’ve employed. Highlight your approach to compiling and analyzing data and how it informs product strategy and decisions.

Explain your experience working with cross-functional teams like sales, marketing, and engineering. Emphasize the importance of open communication, clearly defined roles, and a collaborative approach to achieve shared goals.

Demonstrate your understanding by discussing Visa's specific offerings, their market relevance, and recent industry trends impacting risk and identity management. Show enthusiasm for how these solutions meet client needs.

Mention your methods for keeping informed, such as following key industry publications, participating in webinars, and engaging in professional networks. Discuss any thought leaders or innovations that excite you.

Discuss key performance indicators (KPIs) such as client satisfaction ratings, solution adoption rates, and revenue impacts. Provide rationale for your choices and relate them to strategic business goals.

Share your personal motivation for wanting this role, connecting your skills and experiences with Visa's mission and vision. Highlight how you see yourself contributing to the team and making a positive impact on clients.