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Sr. Consultant, Client Success - job 46 of 50

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The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.

Essential Functions

Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.
Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
Lead periodic operational reviews with clients and Visa stakeholders.
Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr. Consultant, Client Success, Visa

As a Senior Consultant, Client Success at Visa in beautiful Miami, you will be the driving force behind nurturing exceptional post-sale relationships with our valued clients. This role is designed for an individual who thrives on collaboration, innovation, and has a passion for delivering operational solutions that empower our clients to grow their businesses. You'll become a trusted advocate for your clients, facilitating the adoption of Visa products and helping them maximize the value of their investments. Your responsibilities will include steering new product implementations, ensuring operational goals are met, and maintaining a proactive approach in client engagement. And yes, you’ll work alongside a vibrant team that spans across Sales and Product teams, all with the shared aim of contributing to Visa’s Client Success transformation. By leveraging your sophisticated interpersonal skills, you will foster strong connections with key stakeholders, streamline client operations, and advocate for their needs. Additionally, you will keep a keen eye on market trends and technological advancements, bringing fresh insights to enhance client satisfaction. This hybrid role offers the flexibility to work both remotely and in the office, providing the perfect blend of collaboration and independence. Come be a part of a dynamic environment where your ideas matter, and let’s redefine client success together at Visa!

Frequently Asked Questions (FAQs) for Sr. Consultant, Client Success Role at Visa

What are the main responsibilities of a Senior Consultant, Client Success at Visa?

As a Senior Consultant, Client Success at Visa, your main responsibilities include overseeing the implementation of new Visa products purchased by clients, establishing operational goals, and fostering trust with key client stakeholders to ensure product adoption and performance. You’ll also drive initiatives to enhance client experiences, stay updated on market trends, and develop educational materials to keep clients informed of new Visa Rules and product enhancements.