Sr Manager - job 15 of 20

The Sr. Manager at Visa USA Inc. is responsible for overseeing the growth of a managed services pillar, leading specialized teams through large migrations of commercial card clients, achieving revenue targets, developing tailored services, and maintaining the P&L.

A qualified candidate for a Sr. Manager role at Visa USA Inc. typically has extensive experience in project management, financial services, a strong understanding of managed services, and excellent leadership skills. A background in sales or business development is also beneficial.

Successful Sr. Managers at Visa USA Inc. possess exceptional leadership and communication skills, strategic thinking, financial acumen, and a deep understanding of client needs in managed services, enabling them to identify and solve challenges effectively.

The Sr. Manager significantly contributes to Visa USA Inc.’s success by driving revenue growth and client satisfaction through effectively managed services, ensuring they meet clients' evolving needs while maximizing operational efficiency.

Yes, the Sr. Manager position at Visa USA Inc. requires some domestic travel, about 20% of the time, to engage with clients and partners, ensuring that services are delivered effectively and in line with client expectations.

To achieve revenue targets, I would analyze current service offerings, engage in market research to identify opportunities, and collaborate with teams to create customized solutions that address client challenges, ensuring alignment with business objectives.

My approach involves thorough preliminary assessments of the client’s current platform, developing a phased migration plan with clear timelines, and maintaining open lines of communication with the client throughout the process to address any concerns promptly.

I would start by engaging with clients to understand their specific challenges and objectives, conducting regular feedback sessions and using data analytics to inform service customization, ensuring our offerings truly align with their expectations.

I utilize budget forecasting and financial analysis techniques, regularly reviewing expenditures and revenue streams, and implementing corrective actions where necessary, ensuring that financial goals are consistently met.

I stay updated by subscribing to industry publications, attending webinars and conferences, networking with industry professionals, and engaging in continuous learning opportunities to ensure I am aware of emerging trends and technologies.

In a previous role, I presented a tailored service solution that addressed a significant operational challenge for a client. By effectively communicating the benefits and addressing their concerns, we secured a long-term contract that enhanced their operational efficiency.

I identify potential partners by researching the market for complementary service providers and leveraging my network. Collaboration involves transparent discussions to align goals and ensure we deliver cohesive solutions to clients.

I have extensive experience in developing sales collateral, which involves collaborating with marketing teams to create compelling presentations, brochures, and case studies that effectively communicate value propositions to clients.

I believe in fostering an inclusive team culture where every member feels valued. Regular check-ins, setting clear expectations, and recognizing individual and team accomplishments contribute to a motivated team aligned with business goals.

Potential challenges include managing client expectations and adapting to market changes. I would address these through proactive communication, agile project management, and continuously soliciting feedback to adjust our strategies accordingly.