Sr. Manager - job 21 of 25

As a Sr. Manager at Visa Technology & Operations LLC, you’ll be responsible for monitoring processing systems, ensuring timely execution and delivery, and addressing issues as they arise. Your role includes performing root cause analysis to permanently resolve problems and setting up audits and alerts for proactive management. Additionally, you’ll facilitate maintenance activities and supervise teams of site reliability engineers, cultivating a collaborative work environment.

To excel as a Sr. Manager at Visa Technology & Operations LLC, candidates typically need a strong background in IT and systems management, along with experience in problem-solving, leadership, and team management. Familiarity with site reliability methodologies and tools, along with data analysis and root cause analysis skills, is essential. A proven ability to manage multiple tasks and adapt in a fast-paced environment is also highly valued.

Yes, the Sr. Manager position at Visa Technology & Operations LLC does allow for partial telecommuting. While you'll be based in the Austin office, there's flexibility to work from home part of the time, making it easier to balance professional commitments with your personal life.

In the Sr. Manager role at Visa Technology & Operations LLC, supporting the team involves supervising site reliability engineers, facilitating knowledge sharing, and running problem bridges. You’ll be instrumental in creating an environment where team members can thrive, guiding them through challenges while ensuring that operations run smoothly and efficiently.

The Sr. Manager position at Visa Technology & Operations LLC requires minimal domestic travel, typically between 5%-10% of the time. This travel may include site visits or meetings, providing opportunities to engage with colleagues and clients across various locations.

When answering, provide specific examples from your past roles where you've encountered technical problems. Emphasize your approach to identifying root causes, how you implemented solutions, and any impact your actions had on system efficiency.

Discuss your methods for evaluating tasks based on urgency and importance. You may want to mention tools you use for project management and how you communicate priorities with your team to ensure deadlines are met.

In your response, highlight your leadership style, mentioning how you foster collaboration and encourage team growth. Share specific examples of how you've led teams to successful project completions and improved processes.

Mention any professional development practices you follow, such as attending industry conferences, taking courses, or engaging in professional networks. Emphasize how continuous learning has benefited your roles in the past.

Choose a specific project and explain the challenges faced, your strategic planning, execution, and the outcomes. This shows your problem-solving skills as a Senior Manager at Visa Technology & Operations LLC.

Discuss the communication methods you implement, such as regular check-ins, using tools for updates, and fostering an open-door policy for feedback. This shows your commitment to teamwork and transparency.

Provide insight into your coping mechanisms, like prioritization, delegation, and maintaining a positive environment. Sharing a personal story could also help illustrate your resilience under pressure.

Select a specific instance where you identified inefficiencies and drove change. Discuss your process for gathering data, assessing needs, and implementing solutions that resulted in measurable outcomes.

Talk about specific tools you have used in previous roles, their features, and how they contributed to your success in maintaining system reliability. This demonstrates your technical knowledge relevant for the Sr. Manager position.

Discuss methods you've used for documenting processes, mentoring colleagues, and creating resources for learning. Highlight the importance of knowledge sharing in maintaining efficiency and fostering team growth.