Sr. Manager - job 12 of 25

As a Sr. Manager at Visa Technology & Operations LLC, you will be responsible for monitoring processing, ensuring timely execution and availability, detecting and resolving problems, performing root cause analysis, and facilitating maintenance activities. You'll also run problem bridges, update the knowledge repository, and supervise a team of site reliability engineers.

Candidates for the Sr. Manager role at Visa Technology & Operations LLC should possess strong leadership skills, extensive experience in operations management, and a solid understanding of site reliability engineering principles. Familiarity with incident management processes and a proactive approach to problem-solving are essential.

The Sr. Manager role at Visa Technology & Operations LLC is critical in ensuring the reliability and efficiency of our technology systems. By leading a team of site reliability engineers and implementing best practices in problem management and maintenance activities, you will help enhance the availability of our services, ultimately benefiting our customers and driving business success.

At Visa Technology & Operations LLC, work-life balance is important, especially for a Sr. Manager. While the role does involve 24x7 on-call support and some travel, partial telecommuting options are available. You can expect a collaborative work environment where flexibility and team support help you manage your responsibilities.

Visa Technology & Operations LLC provides excellent career growth opportunities for Sr. Managers, including professional development programs, leadership training, and pathways to advanced leadership roles within the company. Your contributions to the team will be valued, and there will be opportunities to broaden your skill set and expertise.

When answering this question, share specific examples that demonstrate your understanding of incident management processes. Describe how you have handled incidents in the past, including steps for resolution, collaboration with teams, and improvement measures implemented afterward.

In your response, highlight your organizational skills and methodologies you use for prioritization, such as using project management tools, assessing urgency, and communicating with stakeholders to understand their needs.

Discuss your motivating factors such as setting clear goals, providing regular feedback, recognizing achievements, and fostering a positive team culture. Share examples of how these strategies have positively impacted team performance.

Explain your systematic approach to root cause analysis, including gathering data, collaborating with team members to identify patterns, and designing a plan for permanent solutions. Use a real-world example if possible.

Share a specific situation where you led a successful maintenance initiative. Outline the steps you took, challenges you faced, and the positive outcomes that resulted from your efforts.

Discuss the specific tools you have used for monitoring system performance and your criteria for selecting them. Provide examples of how these tools have helped you and your team achieve operational efficiency.

Talk about your conflict-resolution strategies, including open communication, understanding different viewpoints, and fostering a collaborative work environment. Provide an example if possible.

Detail the processes you have implemented for keeping a knowledge repository current, including regular reviews, contributions from team members, and ensuring the information is easily accessible and useful.

Discuss the resources you use to stay updated on industry trends, such as attending conferences, participating in professional networks, or following relevant publications. Highlight how this knowledge has informed your work as a Sr. Manager.

This question allows you to express your enthusiasm for the role and the company. Highlight your alignment with the company's values, your interest in the technology sector, and your desire to contribute to Visa's mission and success.