Product Manager - Health Plan Business

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

The Product Manager will be responsible for the strategy, roadmap and delivery of a product or product features. The role involves working with cross-functional teams and may include marketing, forecasting, sales, finance, customer success and other product managers.
 
This role spans many types of activities, from strategic to tactical. A Product Manager provides cross-functional leadership and bridges organizational gaps between different functional groups, most often between engineering, marketing, sales, and support along with working with other product managers to drive the overall organizational vision and strategy.
 
Product Sense: The product manager is the voice of the customer. A Product Manager analyzes customer needs and the market to define a product vision that delivers value for our customers through iterative development and design thinking. The Product Manager owns the product roadmap which will be presented to executive leadership teams and is accountable for executing against that roadmap.

Profile Description:

• Frequently interact with customers and user and customer experience teams to understand customer pain points, interpret market research and competitive analysis to create ideas for the product roadmap.

• Design research plans to help define customer need and value.

• Set the product vision and strategy. Define the priority of features and functionality based on customer/market need and value. Clearly articulate the customer value and business value to the product team so they understand the intent behind the new product or feature release using problem statements.

• Owns, defines, and communicates the roadmap for their product. Evaluates that roadmap every quarter to identify shifts that need to happen based on current customer needs and criticality of features based on value and effort.

• Understands KPIs that need to be met for the feature. Define the definition of success, how it should be measured and what must be achieved to be successful. Provide measurable data to support recommended strategy.

• Participate in variety of listening post discussions to ensure the voice of the customer is well reflected within the product vision.

• Be an ambassador for the product team and for the company.

• Provide clear definition for expected outcomes which enables all contributing teams to perform their roles and deliver a successful product.

• Define clear milestones for what teams must deliver and help create plans for when it could be delivered.

• Leads requirements gathering effort on the epics and size them consulting with product development, QA, implementations, etc. as needed.

• Break down Epics into Features and stories and document the story details based on the epics and features after review with engineering to size them and provide a delivery/execution plan with timelines.

• Works with engineering managers to run scrum meetings including stand-ups, retrospectives, refinement, planning and demos; define the sprint goals and continuously improve processes.

• Help clear barriers and obstacles for the development team through clear communication with key stakeholders and provide clarity to the engineering teams through well defined requirements and acceptance criteria.

• Works with UX design teams to assist them in creating mockups and validate the designs with customers.

• Ensure release notes are provided in a timely fashion to product marketing highlighting the product features and user guides with illustrations.

• Demo the pre-release version of the product with internal stakeholders, conduct training sessions and ensure product documentation is available prior to the release. Ensure post release validations and send release notes to internal stakeholders.

• Ensure product adoption with customers and identify next wave of features that improve the product.

• Working with other Product Managers and Product Owners throughout the company to create a community of practice.

Knowledge & Experience:

Bachelor’s Degree or equivalent in Business Administration, Computer Science, Computer Information Systems, Marketing or Finance. Will also accept equivalent of Bachelor Degree through any suitable combination of education, training, or experience. Masters of Business Administrator or Certification in Product Management preferred.
 
Required Experience:

• Demonstrated success bringing new software products or services to market.

• Solid business acumen to understand business problems and devise technical solutions.

• Proven experience driving priorities, managing trade-offs, and solving complex problems.

• Expertise working with cross functional teams including sales, user experience designers, and engineering teams in an Agile framework.

• Strongly recommended from peers at all levels of organization.

 
Strong Pluses:

• Product Management/Agile Certification.

• Benefits & Administrate Services Industry Experience.

• Experience with Health Plans; individual or group markets.

• Experience with Individual Coverage Health Reimbursement Accounts (ICHRA)

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.