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Vision Center Manager NL 3

Position Summary...

What you'll do...

Drives sales in the Vision Center by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing and in-stock and inventory levels; budgeting and forecasting sales; and assessing economic trends and community needs.Models, enforces, and provides direction and guidance to Associates on proper Customer/Member service approaches and techniques to ensure Customer/Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.Oversees the implementation of and participates in community outreach programs, and encourages Associates to serve as good members of the community.Ensures compliance with Company and legal policies, procedures, and regulations for the Vision Center by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; providing direction and guidance on executing Company programs and strategic initiatives; and directing the Vision Center Associates in ensuring confidentiality of information, documentation, and assigned records.Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.Ensures the provision of quality eyewear by consulting with and educating Members/Customers, selecting products based on Member/Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair, and maintaining Optical equipment.Upholds the Company's Open Door Policy by meeting with Associates and listening to concerns, researching issues, reviewing Company policies and procedures, and suggesting resolution for Associates. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Focus on our Associates
Diversity, Equity & Inclusion
• Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with
impact to a range of audiences; and demonstrates energy and positivity for own work.
Talent Management
• Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’
contributions and accomplishments.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $25.50-$40.50*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
High school diploma or equivalent.
Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Primary Location...

795 West Overland Road, Meridian, ID 83642-0000, United States of America
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Average salary estimate

$68490 / YEARLY (est.)
min
max
$52920K
$84060K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Vision Center Manager NL 3, Walmart

Join the Walmart team as a Vision Center Manager in Meridian, ID, where you’ll have the exciting opportunity to lead a vibrant team in delivering exceptional customer service while driving sales at our Vision Center! In this role, you will play a key part in ensuring that our merchandise is presented effectively, from accurate pricing to maintaining optimal stock levels. You’ll guide your team through providing top-notch service, helping customers select quality eyewear, and resolving any concerns while building strong community ties through outreach programs. Your expertise in budgeting, sales forecasting, and compliance with company policies will empower you to monitor performance and develop action plans that deliver results. Not just a leader, you’ll also be a mentor, hiring and training your associates, fostering their development and encouraging a diverse and inclusive work environment. At Walmart, we champion our values, ensuring that service excellence is at the forefront of everything we do while you enjoy a competitive pay package and comprehensive benefits, including health coverage, 401(k) plans, and even educational support! Embrace your career journey with us as the Vision Center Manager and help enhance the optical experience for our customers every day.

Frequently Asked Questions (FAQs) for Vision Center Manager NL 3 Role at Walmart
What are the responsibilities of a Vision Center Manager at Walmart?

As a Vision Center Manager at Walmart, you'll be responsible for driving sales through effective merchandising, ensuring compliance with company standards, supervising associates, and providing excellent customer service. You'll also manage budgets and forecasts, oversee safety regulations, and lead community outreach initiatives, promoting a culture of inclusivity and engagement among your team members.

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What qualifications do I need to become a Vision Center Manager at Walmart?

To qualify for the Vision Center Manager position at Walmart, you should have at least two years of college education or a combination of retail and supervisory experience amounting to two years, including optical experience. A high school diploma or equivalent is necessary, along with the current eligibility to work as an optician under state regulations.

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How does Walmart support the growth of Vision Center Managers?

Walmart actively supports the development of Vision Center Managers by providing training and mentoring programs, along with opportunities for career advancement. As a Vision Center Manager, you'll have access to resources for professional growth, including training on leadership, customer service, and merchandising best practices which will help you thrive in your role.

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What benefits can I expect as a Vision Center Manager at Walmart?

Walmart offers a comprehensive benefits package for Vision Center Managers, including competitive pay, health coverage (medical, vision, and dental), 401(k) plans, paid time off, and other valuable perks like tuition reimbursement through the Live Better U program, which covers education expenses ranging from high school to higher education degrees.

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How does the Vision Center Manager role contribute to the local community?

The Vision Center Manager at Walmart plays a crucial role in strengthening community ties by implementing outreach programs and encouraging associates to participate in local initiatives. This community involvement fosters relationships and helps meet the specific needs of customers while promoting the Walmart commitment to social responsibility.

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Common Interview Questions for Vision Center Manager NL 3
Can you describe your experience in managing a retail team?

Highlight your leadership style, mention any specific retail or optical management experiences, and discuss how you set goals for your team, motivate associates, and foster a positive working environment that drives sales and service excellence.

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How do you handle customer complaints in a retail setting?

Share an example of a past experience where you successfully resolved a customer complaint. Focus on your listening skills, ability to empathize, and how you found a solution that left the customer satisfied while adhering to company policies.

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What strategies would you use to increase sales in the Vision Center?

Discuss innovative merchandising strategies you could implement, highlight the importance of knowing your customer base, and suggest ways to adjust inventory based on community needs while ensuring competitive pricing.

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How do you ensure compliance with company policies?

Talk about your systematic approach to compliance, including training staff on relevant policies, conducting regular audits, and your proactive communication style that encourages associates to bring forward compliance issues.

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What experience do you have with budgeting and forecasting?

Share specific examples of how you’ve managed budgets, forecasting sales for different periods, and how you utilized data to inform your decisions. Discuss tools or software you’ve used to track metrics.

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How would you foster diversity and inclusion among your team?

Describe your commitment to building a diverse team and how you can create an inclusive environment by ensuring everyone feels valued, implementing training programs, and encouraging open dialogue surrounding diversity.

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What techniques do you use for effective training and development of associates?

Highlight your approach to training—such as hands-on experiences, pairing new employees with experienced ones for mentorship, and providing ongoing feedback and career development opportunities that align with their goals.

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Can you provide an example of a time you drove a successful community outreach initiative?

Discuss a past initiative you led that made a tangible impact in the community. Emphasize the collaboration with team members, planning, execution, and outcomes of the program.

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How do you stay current with industry trends in optical retail?

Talk about your methods for staying informed, such as following industry publications, attending conferences, networking with other professionals, or pursuing additional training in optical health and retail management.

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What is your approach to ensuring quality in the products offered at the Vision Center?

Discuss your commitment to quality assurance, including how you ensure that product offerings meet the needs of your customers and how you maintain relationships with suppliers to ensure high standards are met.

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DATE POSTED
March 31, 2025

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