Roseville Buick GMC Front Desk Coordinator

As a Front Desk Coordinator at Roseville Buick GMC, your main responsibilities include greeting customers as they arrive, directing them to appropriate sales and service professionals, answering incoming calls, and ensuring that customer information is accurately scanned into our systems. Your role is pivotal in creating a positive first impression and ensuring that operations run smoothly.

To apply for the Front Desk Coordinator position at Roseville Buick GMC, candidates should possess excellent customer service skills, a good time management ability, and a detail-oriented mindset. Intermediate proficiency in MS Office is also required, along with the capacity to thrive in a fast-paced environment while multitasking effectively.

At Roseville Buick GMC, a Front Desk Coordinator has numerous opportunities for career growth. Beginning in this entry-level position gives you a solid foundation in dealership operations, enabling you to transition to roles such as a service advisor or sales associate as you gain experience and skills within the company.

Walser offers attractive benefits for Front Desk Coordinators, which include medical, dental, and vision coverage, as well as HSA/FSA options. Additionally, we provide paid parental leave, life insurance, a 401K plan with employer match, pet insurance, and employee discounts to ensure a fulfilling work-life balance.

Walser promotes diversity and inclusion by nurturing a culture that values varying backgrounds and perspectives. This is reflected through our Employee Resource Groups, such as Women of Walser and Drive with Pride, and our commitment to creating an inclusive environment, ensuring every Front Desk Coordinator feels welcomed and empowered.

When answering this question, highlight specific roles you've held that required you to interact directly with customers. Discuss how your skills in communication and problem-solving helped create a positive experience for clients and relate this to how you would assist customers at Roseville Buick GMC.

Provide specific examples of stressful situations from your past job experiences and how you managed to maintain composure and productivity. Emphasize your strategies for prioritizing tasks and dealing with customer inquiries effectively while keeping a positive demeanor.

Discuss your approach to greeting customers warmly, maintaining eye contact, and active listening. Mention the importance of a friendly smile and creating a rapport, which are vital for making customers feel valued at Roseville Buick GMC.

Here, you can detail how you prioritize tasks and use tools such as to-do lists, calendars, or time management software. Give examples of how you’ve successfully multitasked in previous roles, ensuring that customer service remains a top priority.

This is an opportunity to demonstrate your understanding of Walser's CORE values. Reflect on how you believe in doing the right thing, leading by example, and maintaining positive energy, and provide concrete examples of how you’ve exemplified these values in your previous jobs.

Explain how you would listen carefully to the customer’s concerns, express empathy, and take immediate steps to resolve their issues. Highlight the importance of following up to ensure their satisfaction, which is vital for customer retention.

Share your familiarity with data management tools, your attention to detail regarding record-keeping, and how you’ve ensured accuracy in past positions. Mention your ability to effectively input and retrieve data, which is crucial for the Front Desk Coordinator role.

When responding to this question, convey your admiration for Walser's commitment to family, diversity, and community involvement. Discuss how these values resonate with your personal and professional goals, indicating your fit for the company culture.

Describe your communication style and provide examples of how you foster open dialogues among team members. Discuss the importance of transparency and how you adapt your communication to suit different personalities on your team.

Share specific skills or experiences unique to you, such as proficiency in certain software, customer service achievements, or initiatives that you took at previous jobs. Highlighting these will demonstrate your potential to contribute meaningfully to the Roseville Buick GMC team.