Global Shared Services Employee Resource Manager

As a Global Shared Services Employee Resource Manager at Wayfair, your key responsibilities include supporting and leading a team of ERC Associates, ensuring efficient handling of talent-related inquiries, delivering on OKRs/KPIs, and upholding adherence to Service Level Agreements. You'll monitor team performance, engage with Talent Partners for feedback, manage vendor relationships, and ensure compliance with various employment laws while fostering an environment of continuous improvement within the ERC.

To qualify for the Global Shared Services Employee Resource Manager position at Wayfair, you will need 3-5 years in a managerial role, with at least 3 years in Human Resources Management, preferably in HR Shared Services. A Bachelor’s degree in Human Resources Management or a related field, strong critical thinking and problem-solving abilities, as well as project management skills, are essential for success in this role.

Success as a Global Shared Services Employee Resource Manager at Wayfair requires strong critical thinking and analytical skills to drive proactive solutions. It's also crucial to have excellent project management skills for executing end-to-end projects, the ability to collaborate and influence senior leadership, and a data-driven approach to report and tailor information for various stakeholders. This combination of skills will empower you to elevate team performance and organizational efficiency.

The Global Shared Services Employee Resource Manager at Wayfair is integral to cultivating a positive workplace culture by leading a team dedicated to employee support and service excellence. You will help foster an inclusive environment where every individual feels valued, while implementing strategies that enhance collaboration and innovation. Your role is pivotal in shaping how the workforce connects, improves, and grows, making a significant impact on Wayfair's overall mission.

Wayfair is a fantastic workplace for a Global Shared Services Employee Resource Manager because of its commitment to innovation, rapid growth, and professional development. With a focus on teamwork and an inclusive culture, you’ll have the opportunity to shape employee experiences while working alongside a diverse community of innovators. The emphasis on learning and dynamic challenges ensures that your career will thrive as you take on this crucial position.

When answering this question, highlight your leadership style, specific examples of how you supported your team, and the impact of your guidance on achievement of goals within a shared services model. Demonstrate the importance of collaboration, performance management, and fostering an inclusive team culture.

Discuss your familiarity with federal, state, and local employment laws and provide examples of how you ensure compliance within your team. You might mention training initiatives, regular policy reviews, and collaboration with legal teams to assess compliance effectively.

Illustrate your approach to performance management by explaining how you set clear expectations, provide continuous feedback, and support professional development. Share a specific example of how you've successfully improved team performance through coaching or mentoring.

When answering, detail the project's objectives, your role in planning and execution, and how you engaged with stakeholders. Focus on the outcome, what you learned from the experience, and any improvements you made based on feedback.

Explain your conflict resolution approach by emphasizing active listening, empathy, and communication. Give an example of a specific situation where you successfully resolved a conflict, outlining the steps you took and the outcome.

Share your experience with data analysis tools and provide examples of metrics you track. Discuss how you interpret data to make informed decisions and share trends with relevant stakeholders to optimize performance.

Describe specific initiatives you have implemented to promote inclusivity, such as team-building activities, regular feedback sessions, or initiatives to celebrate diversity. Emphasize the importance of diverse perspectives in driving innovation.

Discuss your experience managing vendor relationships, how you ensure they meet Service Level Agreements, and the importance of maintaining open lines of communication for consistent service delivery.

Share a specific example of a process you identified as needing improvement, the steps you took to enhance it, and the positive outcomes resulting from your changes. Quantify results wherever possible.

Detail how you assess individual team members’ strengths and development areas. Discuss your methods for providing personalized coaching, support, and resources to foster their growth and ensure their success in their roles.