Operations Assistant

As an Operations Assistant at WelbeHealth, your primary responsibilities include greeting and checking in participants, scheduling meetings and managing calendars, supporting inventory management, and providing on-site, in-home, or telehealth support to participants. You will also assist in event planning and ensure effective communication between different departments, ensuring timely completion of tasks and deliverables.

To qualify for the Operations Assistant position at WelbeHealth, you will need a high school diploma or equivalent, with an associate's or bachelor's degree preferred. Additionally, having at least two years of experience as an Administrative Assistant is essential. Bilingual skills in English and Spanish are strongly preferred, and proficiency in Microsoft Office applications is required.

The Operations Assistant at WelbeHealth is expected to work onsite from Monday to Friday, with typical hours from 8:00 AM to 4:30 PM. This consistent schedule helps maintain the operational flow and offers great work-life balance.

At WelbeHealth, Operations Assistants receive a competitive benefits package that includes health coverage starting from day one, paid parental leave, and a 401k match. Employees also enjoy 17 days of paid time off in the first year, 12 company holidays, and 6 sick days, providing a robust work-life balance.

WelbeHealth is committed to the professional development of its employees. As an Operations Assistant, you have access to career advancement opportunities, leadership training, and ongoing support to help you grow within the organization, ensuring a fulfilling career.

When answering this question, highlight specific tools you’ve used for calendar management, such as Outlook or Google Calendar. Provide examples of how you've prioritized conflicting schedules, and ensure you communicate your ability to stay organized and proactive in managing time.

Share a specific situation where you navigated a conflict, focusing on your communication skills and ability to remain calm under pressure. Explain the steps you took to diffuse the situation, emphasizing your customer service acumen and your commitment to maintaining positive relationships.

Discuss your experience collaborating on projects, detailing your specific role and contributions. Emphasize communication, collaboration, and any leadership skills you've demonstrated, and explain how your efforts supported the success of the team.

Provide a clear strategy on how you assess task urgency and importance, and mention specific tools or methods you use for tracking tasks. Highlight a personal experience where prioritization helped you effectively manage competing deadlines.

Outline key skills such as time management, communication, attention to detail, and technological proficiency. Provide examples of how you’ve demonstrated these skills in past roles, making it clear why they are pivotal for success in the Operations Assistant role at WelbeHealth.

Express your passion for working in a healthcare setting, particularly with seniors. Mention WelbeHealth’s mission and values, illustrating how they resonate with your own beliefs and how you can contribute positively to the organization’s objective.

Share a specific incident where you went above and beyond for a customer or participant. Focus on your thought process, actions taken, and the positive outcome, demonstrating your commitment to providing outstanding service in the role.

Discuss your strategies for facilitating open communication, such as regular check-ins or using team collaboration tools. Explain your understanding of the importance of clear communication in team dynamics and project success.

Mention specific software applications, such as Microsoft Office Suite, project management tools like Trello or Asana, and even communication platforms like Slack. Share how these tools have enhanced your productivity and efficiency in past roles.

Explain your approach to managing multiple tasks, including prioritization techniques such as the Eisenhower Matrix or creating daily task lists. Emphasize your adaptability and efficiency in handling simultaneous demands without compromising the quality of your work.