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Senior Small Business Banking Relationship Manager (LO) - job 1 of 4

About this role:

Wells Fargo is seeking a Senior Small Business Banking Relationship Manager (LO) to be part of our growing Small & Business Banking Team. This role will support customers in an assigned local market by deepening relationships and engaging in prospecting activities. Learn more about the career areas and lines of business at wellsfargojobs.com.


In this role, you will:

  • Onboard, manage, and grow account relationships with Small Business customers (defined as revenue of $1-25MM) within assigned portfolios
  • Assess, through review and analysis of moderately complex data, the customer's financial needs and as needed, recommend an effective variety of financial products and services in order to help the customer succeed financially
  • Develop exceptional customer relationships with a solid understanding of cash flow and small business operating cycle and how business products and services can support businesses in the portfolio
  • Ensure the overall success and growth of an assigned portfolio by developing deeper relationships of existing customers and managing risk
  • Effectively collaborate and consult with internal small business partners and stakeholders to independently resolve moderately complex customer or process issues and achieve small business goals
  • Engage in prospect activities and employ contact strategies focused on generating new small business relationships
  • Lead or participate in moderately complex initiatives and deliverables within small business and contribute to large-scale initiatives related to customer relationships and business growth
  • This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below


Required Qualifications:

  • 4+ years of Business Banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • 2+ years of experience sourcing and or managing a portfolio of clients with $1mm - 25mm in annual revenue
  • Strong knowledge of deposit and cash management products and services
  • Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally
  • Ability to balances needs of clients with associated risks and interests of Wells Fargo
  • 3+ years of experience in business-to-business sales
  • Established network in the local market
  • Knowledge and understanding of financial services industry
  • Excellent verbal, written, and interpersonal communication skills
  • Intermediate Microsoft Office skills
  • A BS/BA degree or higher

Job Expectations:

  • Position will be responsible for visiting customers and prospects outside of the branch location within an assigned market/geography.
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Posting Location:

  • 400 Capitol Mall Sacramento, CA 95814

​**Required location listed above. Relocation assistance is not available for this position.**

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$69,900.00 - $124,300.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Posting End Date:

6 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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Average salary estimate

$97100 / YEARLY (est.)
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$69900K
$124300K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Small Business Banking Relationship Manager (LO), Wells Fargo

Wells Fargo is on the lookout for a Senior Small Business Banking Relationship Manager (LO) to join our dynamic Small & Business Banking Team in Sacramento, California. This role is vital in nurturing and deepening partnerships with small business customers whose annual revenues range from $1 to $25 million. As a Senior Manager, you will diligently onboard and manage an assigned portfolio, driving customer satisfaction and success through tailored financial solutions. Your keen analytical skills will come into play as you assess the financial requirements of your customers, helping them by recommending suitable financial products and services. Building exceptional relationships is key, and you'll need a solid understanding of cash flow and the operating cycles of small businesses to support your clients effectively. Collaborating with internal partners is crucial for resolving moderately complex issues and reaching business objectives. Additionally, you will engage in outreach activities to create new business opportunities and contribute to larger initiatives that enhance customer relationships. This position will involve customer-facing responsibilities and will require you to comply with all Loan Originator (LO) regulations. If you have 4+ years of business banking experience and a passion for small business growth, we would love for you to apply and embark on this rewarding journey with us.

Frequently Asked Questions (FAQs) for Senior Small Business Banking Relationship Manager (LO) Role at Wells Fargo
What are the responsibilities of a Senior Small Business Banking Relationship Manager (LO) at Wells Fargo?

A Senior Small Business Banking Relationship Manager (LO) at Wells Fargo is responsible for onboarding, managing, and growing relationships with small business clients. This role involves assessing financial needs, recommending appropriate products, and ensuring the success of an assigned portfolio. The manager also collaborates with internal partners to resolve customer issues and engage in prospecting to develop new business opportunities.

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What qualifications do I need to become a Senior Small Business Banking Relationship Manager (LO) at Wells Fargo?

To become a Senior Small Business Banking Relationship Manager (LO) at Wells Fargo, you should have at least 4 years of business banking experience or equivalent qualifications. Desired qualifications include experience managing portfolios for clients with annual revenues of $1 million to $25 million, strong knowledge of financial products, and excellent relationship-building skills. A BS/BA degree is also preferred.

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How does Wells Fargo support its Senior Small Business Banking Relationship Managers (LO) in terms of resources?

Wells Fargo provides its Senior Small Business Banking Relationship Managers (LO) with a comprehensive set of resources, including access to a range of financial products and services essential for client success. Additionally, employees receive ongoing training, support from internal partners, and tools for effective customer relationship management which are crucial for achieving business goals.

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What skills are essential for a Senior Small Business Banking Relationship Manager (LO) at Wells Fargo?

Essential skills for a Senior Small Business Banking Relationship Manager (LO) at Wells Fargo include strong analytical abilities to assess customer needs, excellent communication and interpersonal skills for relationship building, and a solid understanding of small business operations. Additionally, experience in business-to-business sales and strong knowledge of cash management products are highly beneficial.

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What is the work environment like for a Senior Small Business Banking Relationship Manager (LO) at Wells Fargo?

The work environment for a Senior Small Business Banking Relationship Manager (LO) at Wells Fargo is dynamic and engaging, focusing on teamwork to achieve small business growth. The position involves considerable interaction with clients in the community, promoting a collaborative team atmosphere while allowing for flexibility in managing customer portfolios.

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Common Interview Questions for Senior Small Business Banking Relationship Manager (LO)
Can you describe your experience with managing a portfolio of small business clients as a Senior Small Business Banking Relationship Manager?

In answering this question, focus on specific examples from your past that demonstrate your ability to manage a portfolio effectively. Describe how you assessed client needs, developed relationships, and used financial products to drive success for those businesses.

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How do you approach prospecting and developing new business relationships?

When addressing prospecting, outline your strategies for identifying potential clients, such as networking, research, and leveraging referrals. Share successful experiences and emphasize your understanding of the local market as a Senior Small Business Banking Relationship Manager.

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What steps do you take to ensure compliance with regulations as a Loan Originator?

Talk about your understanding of the relevant regulations surrounding Loan Originators and how you stay informed about compliance requirements. Include the importance of adhering to Wells Fargo policies and how you ensure that your interactions with clients align with regulatory standards.

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How do you build and maintain strong relationships with your small business clients?

Emphasize your communication skills and customer service philosophy. Provide examples of how you have developed trust and demonstrated value to small business clients, ultimately leading to a successful banking relationship.

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Can you provide an example of how you handled a complex customer issue?

Share a specific scenario where you encountered a complex issue and how you approached resolving it. Highlight your problem-solving skills, the collaboration with internal teams, and the outcomes achieved.

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What strategies do you use to assess the financial needs of small businesses?

Discuss your analytical skills and methods you apply to evaluate a business’s financial health. Incorporate how you gather information, perform analysis, and make recommendations to support your clients.

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How do you stay up to date with changes in financial products and services?

Talk about your commitment to continuous learning and professional development. Mention specific resources, such as webinars, training sessions, and industry literature, that you utilize to remain informed.

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How do you balance customer needs with risk and compliance considerations?

Explain your approach to risk management and compliance while ensuring that customer needs are met. Provide an example of how you navigated this balance effectively in a previous position.

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What makes you a strong candidate for the Senior Small Business Banking Relationship Manager (LO) role?

Reflect on your relevant experience, skills, and achievements that make you suitable for this role. Highlight your passion for helping small businesses succeed, your comprehensive banking knowledge, and your relationship management skills.

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What do you enjoy most about working in small business banking?

Share your passion for supporting small businesses and the impact they have on the economy. Discuss the satisfaction you derive from helping these businesses grow and succeed while building long-term relationships.

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Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S. Wells Fargo is No. 47 on Fortu...

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DATE POSTED
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