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Call Transfer Sales Agent

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity!  As an Inbound (Call Transfer) Sales Specialist, you’ll connect with customers being connected or forwarded/transferred to you, who want to learn more about Travel & Leisure timeshare products. You’ll blend exceptional communication skills with marketing savvy to sell deeply discounted, highly appealing vacation packages over the phone. These packages are designed to highlight our resorts and allow customers to experience what it’s like to own their vacations. You'll have the ability to work from home or from our state-of-the-art vacation center. This is your chance to make amazing commissions while helping customers make amazing memories.

Though no two days are the same at Travel + Leisure, you’ll have the opportunity to:

  • Receive inbound calls transferred from various sources to promote company products.
  • Sell approved vacation packages 15+ locations (including Hawaii, California, Florida, and many more) to customers over the phone.
  • Explain the details and sales terms of vacation offers.
  • Determine guest eligibility to qualify for and purchase timeshare offers.
  • Answer all customer questions appropriately and effectively.
  • Provide outstanding service to ensure customer expectations are met or exceeded.

Only candidates from the Orlando, FL area (or within 50 miles) will be considered at this time

Inbound Sales/Call Transfer Incentive Plan includes Weekly

Hourly and Paid Training.

Pay + Commission & Monthly Bonuses

Yearly Earning Potential: $57,200 - $100,000+

What You’ll Bring

  • High school diploma or GED.
  • Excellent communication skills and a strong customer focus.
  • Sales-minded professionalism.
  • Hospitality, sales, call center, or marketing experience.
  • Ability to overcome challenges and objections.
  • Ability to work in a goal and performance-based environment.
  • Hours of operation are Monday thru Friday, 8:00am to 11:00pm. Saturday and Sunday, 9:00am to 8:00pm.

Please note that all newly hired employees will be given a schedule of 4:00pm to 11:00pm on weekdays and 1:00pm to 8:00pm on weekends after they have completed their initial training.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Average salary estimate

$78600 / YEARLY (est.)
min
max
$57200K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Call Transfer Sales Agent, Wynd

Join Travel + Leisure Co. as a Call Transfer Sales Agent, where we put the world on vacation! Based in sunny Florida, this work-from-home opportunity allows you to sell discounted vacation packages while helping customers create unforgettable memories. Imagine receiving calls from clients eager to explore our exciting timeshare products. You’ll leverage your communication and marketing skills to turn those calls into sales, offering amazing deals on vacations to stunning locations like Hawaii and California. Our goal is to ensure customers feel informed and supported, guiding them through the process of understanding the value of owning a vacation. With travel inspiration all around, each day will be a chance to grow and thrive in a dynamic environment. You'll enjoy flexible hours, generous commissions, and the satisfaction of making customers smile. We provide paid training and a clear growth path, alongside comprehensive benefits for eligible associates. If you’re a motivated individual who enjoys connecting with people and making their vacation dreams come true, we’d love to hear from you! At Travel + Leisure Co., you’ll find that not only do we value fun and teamwork, but we also celebrate each other’s successes. This is your chance to contribute to our mission and take your career to the next level while enjoying the work-life balance you've been searching for.

Frequently Asked Questions (FAQs) for Call Transfer Sales Agent Role at Wynd
What are the responsibilities of a Call Transfer Sales Agent at Travel + Leisure Co.?

As a Call Transfer Sales Agent at Travel + Leisure Co., your main responsibilities include handling inbound calls, explaining vacation package offerings, qualifying customers for timeshare options, and providing excellent customer service to ensure all inquiries are effectively addressed.

Join Rise to see the full answer
What qualifications do I need to apply for the Call Transfer Sales Agent position at Travel + Leisure Co.?

To apply for the Call Transfer Sales Agent position at Travel + Leisure Co., candidates should have a high school diploma or GED, excellent communication skills, and relevant experience in sales or customer service, particularly in hospitality or call center roles.

Join Rise to see the full answer
What is the earning potential for a Call Transfer Sales Agent at Travel + Leisure Co.?

Call Transfer Sales Agents at Travel + Leisure Co. have a yearly earning potential ranging from $57,200 to over $100,000, thanks to a combination of base pay, commissions, and monthly bonuses based on sales performance.

Join Rise to see the full answer
What kind of training is provided for new Call Transfer Sales Agents at Travel + Leisure Co.?

Travel + Leisure Co. offers comprehensive paid training for new Call Transfer Sales Agents. During this training period, you’ll be equipped with the necessary skills and information to effectively promote and sell vacation packages.

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What benefits can I expect as a Call Transfer Sales Agent at Travel + Leisure Co.?

As a Call Transfer Sales Agent at Travel + Leisure Co., you’ll gain access to a diverse range of benefits, including medical, dental, and vision coverage, 401k plans with employer matching, flexible spending accounts, and wellness programs.

Join Rise to see the full answer
Common Interview Questions for Call Transfer Sales Agent
How do you handle customer objections while selling vacation packages?

When faced with customer objections while selling vacation packages, it’s essential to listen actively to their concerns, acknowledge them empathetically, and then provide clear explanations or alternatives that address those objections effectively.

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Can you describe your previous sales experience and how it prepares you for this role?

In discussing your previous sales experience, focus on specific achievements, such as exceeding sales targets or successfully closing deals. Relate these experiences to the skills required for the Call Transfer Sales Agent role, like effective communication and customer engagement.

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What strategies would you use to close a sale over the phone?

Effective strategies to close a sale over the phone include building rapport with the customer, highlighting key benefits of the vacation package, creating a sense of urgency, and confidently guiding them to the next steps in the purchasing process.

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How do you prioritize tasks during busy call hours?

To prioritize tasks during busy call hours, plan to handle calls efficiently while maintaining high-quality service. Use quick note-taking to track important customer information and return calls promptly to ensure all customers feel valued.

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What motivates you to succeed in a sales environment?

You can share that a mix of personal goals, helping customers by fulfilling their travel desires, and the potential for commission drives your motivation. Highlight any past sales achievements as proof of your drive.

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How do you stay informed about travel trends and offers to effectively communicate them?

To stay informed about travel trends and offers, regularly read industry news, follow travel-related blogs, and utilize company resources. This knowledge helps you confidently answer customer inquiries and suggest relevant packages.

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What experience do you have with teamwork in a sales environment?

Discuss any past roles where teamwork played a crucial role in achieving sales goals. Highlight how you collaborated with teammates, shared tips, or participated in team-building activities that enhanced overall performance.

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How do you ensure customer satisfaction after the sale?

Ensuring customer satisfaction post-sale involves following up with clients to address any questions, providing additional resources about their purchased packages, and being available for ongoing support and feedback.

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Describe a time when you turned a negative customer experience into a positive one.

Share a specific experience where you actively listened to a dissatisfied customer, acknowledged their concerns, and offered solutions that led to a favorable outcome, demonstrating your commitment to customer satisfaction.

Join Rise to see the full answer
Why do you want to work for Travel + Leisure Co. specifically?

Express your enthusiasm for Travel + Leisure Co. by mentioning your admiration for their commitment to customer satisfaction and the exciting mission of creating memorable vacation experiences, aligning your values with the company's goals.

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Full-time, remote
DATE POSTED
March 28, 2025

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