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Operations Manager (Distribution)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

Position Summary

Standard Operations Position. Supervise a high performing, safe operations team across multiple functions, facilities, or commodities while driving the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures. Assure safe, reliable, and compliant operations, drive continuous improvement, and ensure customer satisfaction. Drive attainment of corporate and business unit strategies, goals and objectives, and process and performance metrics.

Essential Responsibilities

  • Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant. Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations.

  • Business Optimization & Strategy: Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity. Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting.

  • Operational Effectiveness: Provide direct leadership over crew effectiveness, quality and productivity. Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues. Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives. Assist in preparing resource forecasts and providing input to longer-term work plans.

  • Talent Management: Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively and manage performance. Provide training, coaching and oversight and drive employee engagement. Effectively represent the organization in bargaining unit discussions, grievances, corrective actions and development.

  • Relationship Management: Build and maintain effective internal and external relationships with areas that support Operations. Provide strong working knowledge of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders. Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.

  • Regulatory & Compliance: Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards. Support and ensure required compliance and technical training is completed. Establish, monitor, and track processes to ensure regulatory compliance.


Minimum Requirements

  • Five or more years in design, construction, operations, engineering or maintenance of utility systems/power generation plants or related industries/fields or equivalent.

  • Associates or technical degree preferred.

  • Demonstrated technical expertise in specific functional area including standards, procedures, and applicable government/environmental regulations.

  • Operational knowledge of work and asset management and analytical/reporting applications.

  • Effective change leader with demonstrated ability to effectively communicate company and business area strategies and objectives to a variety of stakeholders.

  • Proven results at achieving performance and operational metrics and driving process adherence.

  • Will be required to work rotating shifts and/or be on call.

Preferred Requirements:

  • Three years of supervisory experience.

  • Completion of an approved apprentice program in an appropriately related craft.

  • Demonstrated understanding of utility finance.

  • Demonstrated experience working as or with bargaining unit employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $109,500.00 to $155,500.00 per year

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.  You will not be penalized for redacting or removing this information.

Deadline to Apply: 04/16/25

EEO is the LawEEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Average salary estimate

$132500 / YEARLY (est.)
min
max
$109500K
$155500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Operations Manager (Distribution), Xcel Energy

Are you ready to take your career to the next level? Xcel Energy is on the lookout for an enthusiastic Operations Manager (Distribution) to lead a team dedicated to excellence in energy management. In this role, you'll be at the forefront of driving efficient operations while ensuring a safe working environment. You’ll supervise a talented team across multiple facilities, focusing on the efficient use of resources and adherence to policies that keep our operations running smoothly. As an Operations Manager at Xcel Energy, you’ll have the exciting opportunity to shape our safety culture and drive continuous improvement initiatives. Your day-to-day will include setting performance metrics, managing crew effectiveness, and facilitating productive relationships across various departments. We're not just about business; we’re about people too! That means recruiting top talent and fostering their growth to achieve exceptional customer satisfaction. The ideal candidate will have at least five years of experience in utility systems and a knack for operational excellence—and if that sounds like you, this could be your dream job! With a commitment to compliance and regulatory standards, your leadership will ensure we're operating safely and effectively. Add in competitive compensation and robust benefits, and you can see why many professionals choose Xcel Energy as their career home. Ready to be part of something big? Join us on this thrilling journey in energy distribution!

Frequently Asked Questions (FAQs) for Operations Manager (Distribution) Role at Xcel Energy
What are the responsibilities of an Operations Manager (Distribution) at Xcel Energy?

As an Operations Manager (Distribution) at Xcel Energy, you'll be responsible for supervising a high-performing operations team, ensuring safe and compliant operations. Your responsibilities include evaluating team performance, identifying areas for improvement, managing crew effectiveness, and driving customer satisfaction. You'll also be involved in talent management, building relationships with various stakeholders, and overseeing operational compliance with regulations.

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What qualifications are needed for the Operations Manager (Distribution) position at Xcel Energy?

The ideal candidate for the Operations Manager (Distribution) at Xcel Energy should have at least five years of experience in utility systems or related fields. A technical degree is preferred, alongside proven leadership skills and experience in managing performance metrics. Familiarity with government regulations and strong communication abilities are crucial for this role.

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How does Xcel Energy ensure safety in the role of Operations Manager (Distribution)?

Safety is a top priority at Xcel Energy, especially for the Operations Manager (Distribution). You'll lead by providing visible safety leadership and will engage your team through safety meetings, audits, and training. Your role will include actively working on developing a strong safety culture, where accountability and continuous improvement are at the forefront.

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What are the growth opportunities for an Operations Manager (Distribution) at Xcel Energy?

Xcel Energy fosters a culture of growth and continuous learning, offering numerous opportunities for professional development. As an Operations Manager (Distribution), you’ll be able to grow your leadership skills, take on new challenges, and expand your knowledge of operational processes, setting a path for further career advancements within the organization.

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What benefits can I expect as an Operations Manager (Distribution) at Xcel Energy?

In addition to a competitive salary, Xcel Energy offers an impressive benefits package for the Operations Manager (Distribution) role, including medical and dental plans, a robust 401(k) plan, tuition reimbursement, and an annual incentive program, among other perks. You’ll also enjoy paid time off and employee assistance programs, reflecting the company's commitment to work-life balance.

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Common Interview Questions for Operations Manager (Distribution)
Can you explain what strategies you would implement to ensure safety within your operations team?

In your response, emphasize the importance of leading by example and the necessity of creating a culture of safety through engagement and regular training. Highlight methods such as conducting safety audits, encouraging employee feedback, and maintaining open communication about safety practices.

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How do you assess operational efficiency in your previous roles?

Share specific metrics and tools you've used to evaluate operational efficiency. Discuss your experience in setting performance benchmarks, analyzing data, and implementing corrective actions to enhance performance while ensuring compliance with regulations.

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What is your experience with talent management and employee development?

Discuss your approach to talent management, focusing on recruitment, setting expectations, and performance assessments. Share examples of how you've helped employees grow through coaching and training to foster a productive work environment.

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How do you handle conflicts or grievances within your team?

Explain your conflict resolution strategy, touching on the importance of open communication, understanding both sides, and reaching a mutually beneficial resolution. Stress how you maintain professionalism and fairness throughout the process.

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What do you believe is crucial for maintaining compliance with regulatory standards?

Discuss your understanding of regulatory compliance and the steps necessary to ensure adherence to standards. Highlight your experience in conducting training, regular audits, and continuous monitoring to maintain compliance effectively.

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Describe a time when you had to lead a team through a significant change in operations.

Provide a specific example of a change initiative you've led, outlining the challenges faced, strategies employed to communicate the change, and how you motivated your team to embrace the new processes to achieve successful outcomes.

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How do you ensure customer satisfaction in your operations?

Your answer should reflect your understanding of the importance of aligning operational processes with customer expectations. Discuss how you gather customer feedback and how you implement changes based on that feedback to improve service delivery.

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What steps do you take to optimize business processes?

Discuss your methodology for identifying inefficiencies in business processes. Highlight your experience utilizing analytics and employee feedback to propose and implement optimizations, focusing on your commitment to continuous improvement.

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Can you provide an example of how you manage your team's performance?

Share how you monitor your team’s performance through regular evaluations, setting clear expectations, and creating development plans. Highlight how you engage team members and create an environment that encourages feedback and growth.

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What do you consider the most rewarding aspect of being an Operations Manager?

Discuss the fulfillment that comes from leading a diverse team, driving improvements, and seeing positive results in both operational efficiency and employee development, emphasizing how this role aligns with your passion for empowering others while achieving organizational goals.

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We believe that a diverse workforce makes us strong, and we offer a dynamic workplace where employees are challenged, respected and rewarded for their performance. Our values of inclusion run deep. The Human Rights Campaign has recognized Xcel En...

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April 2, 2025

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