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Creator Success Manager - MENA

We are seeking an experienced and dynamic Creator Success Manager (MENA) to lead and expand our influencer marketing strategy in the region. This role is responsible for identifying, building, and maintaining relationships with key influencers, content creators, and brand ambassadors across multiple content platforms. The ideal candidate will have a strong understanding of the MENA digital landscape, social media trends, and influencer partnerships, as well as a proven track record of executing successful influencer campaigns


RESPONSIBILITIES
  • Establish and manage a network of top-tier content creators and social media influencers.
  • Develop and manage relationships with creators and influencers to ensure long-term partnerships.
  • Negotiate and manage contracts, fees, and expectations with creators and influencers.
  • Collaborate with marketing, product, and PR teams to develop and execute campaigns that drive engagement and brand awareness.
  • Liaise with internal Business Development, Legal, Design, Product, and Account Management teams on creator and influencer partnership strategies and opportunities.
  • Keep up-to-date with the latest trends on social media and in the influencer community to provide ongoing recommendations for future campaigns.
  • Work with brand marketing on consumer-facing influencer collateral and develop action plans to address the needs of our influencer networks.
  • Define performance goals, create rosters, track conversions, and measure influencer performance success.
  • Responsible for ongoing communication with existing influencer partners while actively identifying, sourcing, and negotiating new influencer partnerships and content opportunities.
  • Monitor and adjust partnership strategies in accordance with best practices and relevant trends.
  • Develop and execute the influencer marketing strategy in MENA to drive brand awareness, engagement, conversions, and creator user acquisition.
  • Track, analyze, and report key performance metrics (KPIs) for influencer campaigns, providing insights and recommendations for optimization.
  • Stay up to date on influencer marketing trends, competitor activities, and regional nuances in content consumption and engagement.
  • Manage the influencer marketing budget for MENA, ensuring efficient allocation of resources.


REQUIREMENTS
  • 5+ years of experience in an influencer marketing role with extensive experience working directly with influencers and streamers.
  • Passion for gaming and experience identifying partnerships and best practices for gaming influencers at a global level across streaming and content platforms.
  • Direct experience with gaming publishers, products, and expertise in mobile and videogame established and rising influencers.
  • Strong knowledge of gamers and influencers across Twitch, YouTube, Facebook, Instagram, Twitter, and TikTok
  • Strong interpersonal skills with the ability to build relationships and work effectively with a diverse range of people.
  • Excellent communication, writing, presentation, and organizational skills.
  • Ability to manage multiple projects simultaneously and prioritize demands.
  • Data-driven with experience setting clear goals and KPIs.
  • Experience working with and/or managing influencer marketing agencies from the RFP process through execution and wrap report.
  • Fluent in Arabic and English
  • Ability to work in a fast-paced environment, manage multiple projects, and meet tight deadlines.
  • Bachelor's Degree

Preferred Qualifications:
  • Previous experience in e-commerce, gaming, or technology sectors.
  • Understanding of paid influencer collaborations and how to integrate them into organic strategies.
  • Experience with affiliate marketing, influencer gifting programs, and community-driven content


At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees.


Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 28 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.


About company


Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide.


Headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, Beijing, Kuala Lumpur, and cities around the world, Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, Pearl Abyss, NCSoft, and more.


By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding GDPR or CCPA to careers@xsolla.com

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Chris Hewish
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What You Should Know About Creator Success Manager - MENA, Xsolla

Join the dynamic team at Xsolla as a Creator Success Manager for the MENA region, where you'll play a pivotal role in shaping our influencer marketing strategy! In this position, you will be at the forefront of identifying and nurturing relationships with top-tier influencers and content creators across a variety of platforms. If you're passionate about gaming and have a knack for building partnerships, this could be your perfect match. You'll work closely with marketing, product, and PR teams to execute engaging campaigns, ensuring our brand stands out in the competitive digital landscape. With your extensive experience, you'll negotiate contracts, monitor performance metrics, and stay abreast of the latest social media trends. At Xsolla, we offer an environment that fosters both personal and professional growth, complete with unlimited Flexible Time Off, a personalized career roadmap, and opportunities for continuous learning. Ready to drive engagement, conversions, and brand awareness in the exciting world of gaming? Let’s make an impact together!

Frequently Asked Questions (FAQs) for Creator Success Manager - MENA Role at Xsolla
What are the key responsibilities of a Creator Success Manager at Xsolla?

As a Creator Success Manager at Xsolla, you'll establish and maintain relationships with top-tier content creators and influencers in the MENA region, develop marketing strategies, negotiate contracts, and manage campaigns that drive brand awareness. Your role includes collaborating with various teams, tracking KPIs, and staying updated on industry trends.

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What qualifications do you need to be a Creator Success Manager at Xsolla?

To qualify for the Creator Success Manager position at Xsolla, you should have over 5 years of experience in influencer marketing, strong interpersonal skills, and a solid understanding of the gaming industry. Proficiency in Arabic and English, along with excellent organizational skills, is essential.

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How does Xsolla support the professional development of a Creator Success Manager?

Xsolla is dedicated to the growth of its employees. As a Creator Success Manager, you'll have access to in-house training, independent study, conference attendance, and the opportunity for higher education support, ensuring you continue to enhance your skills and knowledge.

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What tools or platforms should a Creator Success Manager be familiar with at Xsolla?

A Creator Success Manager at Xsolla should be knowledgeable about various social media platforms including Twitch, YouTube, and Instagram, as well as tools for tracking influencer performance. Understanding of gaming publishers and experience with affiliate marketing strategies is also highly beneficial.

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What is the work environment like for a Creator Success Manager at Xsolla?

The work environment at Xsolla is fast-paced and collaborative, providing ample opportunities for innovation and creativity. With a focus on mental well-being and work-life balance, the company promotes unlimited Flexible Time Off and encourages a culture of learning and growth.

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Common Interview Questions for Creator Success Manager - MENA
Can you describe your experience in influencer marketing?

In response to this question, highlight your past roles managing influencer partnerships, showcasing specific campaigns that drove engagement and conversions. Discuss the strategies you employed and the metrics used to evaluate success.

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How do you identify suitable influencers for a brand campaign?

Explain your process for identifying influencers, emphasizing the importance of understanding their audience, engagement rates, and how their values align with the brand. Mention tools or platforms you utilize for this research.

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What challenges have you faced in managing influencer relationships?

Share specific challenges you’ve encountered, such as communication issues or contract negotiations, and how you overcame them. This demonstrates your problem-solving skills and resilience.

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How do you measure the success of influencer campaigns?

Discuss your approach to tracking KPIs, including engagement rates, reach, and conversion metrics. Explain how you use this data to refine future campaigns and optimize influencer partnerships.

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What strategies do you use to build long-term relationships with influencers?

Mention ways you maintain relationships, such as regular check-ins and personalized communication. Highlight your understanding of influencers’ needs and your ability to create mutually beneficial partnerships.

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How do you stay updated with the latest trends in social media and influencer marketing?

Articulate your approach to keeping informed, such as following industry blogs, attending webinars, and participating in networking events. It's vital to show your commitment to continuous learning.

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Describe a successful campaign you led and your role in it.

Provide a detailed account of a campaign you managed, emphasizing your specific contributions, the objectives set, and the results achieved. Use metrics to illustrate the impact of your work clearly.

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Can you discuss a time when a campaign did not go as planned?

Be honest about a campaign that faced challenges, detailing what went wrong and how you addressed the situation. This shows your capacity for critical reflection and adaptability.

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What tools do you use for tracking influencer performance?

List various tools and platforms you're familiar with, such as social media analytics, engagement tracking software, or campaign management tools, emphasizing your proficiency in leveraging these for results.

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How do you integrate paid influencer collaborations with organic strategies?

Describe your approach to blending organic and paid strategies, ensuring alignment with brand goals while discussing how each can enhance the overall campaign effectiveness.

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Great games don’t just appear. They start as ideas, and only through curiosity, dedication, and grit of people all over the globe do they come to life and become a part of how we play. But too many of these ideas never form because the minds that ...

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DATE POSTED
April 4, 2025

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