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Solutions Manager

Companies that struggle to manage hundreds of millions of dollars in spend because of decades-old software experience slower growth and more roadblocks to innovation. It may sound like an obvious problem, but it’s also a widespread one–and businesses are desperate to solve it.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Facebook, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

You Will

  • Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

  • Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch

  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

  • Proactive project management across many customers, to manage requirements and tasks across onboardings

  • Delegate and oversee project-related activities to supporting solutions and technical consultants.

  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible

  • Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

  • 5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company

  • Experience leading enterprise-wide (ideally global) P2P or ERP implementations.

  • Fantastic communication skills

  • Extreme attention to detail and pride yourself in being incredibly proactive

  • Experience working with product and engineering teams

  • You’re able to push back and still make people happy

  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)

  • Willing to do whatever it takes to make Zip and its customers happy.

The OTE compensation range for this role is $120,000 - 160,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

  • 📈 Start-up equity

  • 🦷 Health, vision & dental coverage

  • 🚠 Team building events & happy hours

  • 🌴 Flexible PTO

  • 💻 Apple equipment plus home office budget

  • 💸 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Average salary estimate

$140000 / YEARLY (est.)
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$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Solutions Manager, Zip

Are you ready to take on a dynamic role as a Solutions Manager at Zip in San Francisco? Here at Zip, we're tackling the challenges faced by companies struggling with their procurement processes due to outdated technology. Since our inception in 2020, we've built a cutting-edge procurement platform that has revolutionized the way enterprises manage their spend, and we're looking for a Solutions Manager to help lead the charge. In this role, you'll work closely with new enterprise customers to understand their unique needs and creatively configure our product to meet those requirements. You'll oversee the entire onboarding process, ensuring that clients are empowered to use our tools effectively. Your project management skills will shine as you juggle multiple customers and coordinate with our product and engineering teams to manage requests. We look for someone who will do whatever it takes to ensure customer satisfaction while continuously improving our post-sales processes. With generous compensation and benefits, including startup equity and flexible PTO, this is an incredible opportunity to make a significant impact on the future of procurement technology. Join us and help create a world where companies can innovate faster and smarter with Zip!

Frequently Asked Questions (FAQs) for Solutions Manager Role at Zip
What are the primary responsibilities of a Solutions Manager at Zip?

Your role is crucial in helping customers realize the value of Zip's innovative procurement platform.

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What qualifications do I need to be a Solutions Manager at Zip?

Your background should reflect a proactive nature, comfortable with software configurations, and a willingness to go the extra mile for customer satisfaction.

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What kind of company culture can I expect at Zip?

We believe in fostering an environment where everyone feels valued and empowered to contribute.

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How does Zip ensure the success of its Solutions Managers?

Our focus on continuous improvement and customer satisfaction guides our approach.

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What is the compensation for a Solutions Manager at Zip?

We strive to offer competitive and fair compensation to attract top talent in the industry.

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Common Interview Questions for Solutions Manager
Can you describe your experience with onboarding enterprise customers?

Demonstrating communication and project management skills can showcase your fit for the role.

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How do you prioritize tasks when managing multiple customer onboardings?

Providing examples of how your methods have led to successful customer onboarding can strengthen your answer.

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What strategies do you use to engage and educate customers about a new product?

Demonstrating how you empower users reflects your customer-centric approach.

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How do you handle pushback from customers regarding product changes?

Your ability to keep customers happy while advocating for the company will be key.

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Describe a time when you had to lead a cross-functional team.

Illustrating your leadership skills will showcase your potential in the Solutions Manager role.

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What role does attention to detail play in your work as a Solutions Manager?

Demonstrating a proactive nature reveals how you prioritize accuracy in your work.

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In your opinion, what makes a successful onboarding experience?

Articulating your vision for successful onboarding aligns well with Zip's customer-centric mission.

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How do you keep up with industry trends in procurement solutions?

Your initiative in professional development demonstrates a growth mindset.

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What tools or software have you used for project management?

Your familiarity with these tools shows you're ready to hit the ground running in the Solutions Manager role.

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Why do you want to work for Zip as a Solutions Manager?

Your genuine interest in the company can set you apart from other candidates.

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Zip is a leading global financial services company, offering innovative, people-centred products that bring customers and merchants together. On a mission to be the first payment choice everywhere and every day, Zip offers point-of-sale credit and...

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March 16, 2025

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