Companies that struggle to manage hundreds of millions of dollars in spend because of decades-old software experience slower growth and more roadblocks to innovation. It may sound like an obvious problem, but it’s also a widespread one–and businesses are desperate to solve it.
Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.
We're a fast-growing team that helped scale category-defining companies like Airbnb, Facebook, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!
Lead onboarding for new enterprise customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems
Responsible for leading the end-to-end implementation for new enterprise customers -- roll up your sleeves and build out the customer’s processes from scratch
Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
Proactive project management across many customers, to manage requirements and tasks across onboardings
Delegate and oversee project-related activities to supporting solutions and technical consultants.
Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
Continuously improve the post-sales processes to help our customers accelerate the time to value
5+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
Experience leading enterprise-wide (ideally global) P2P or ERP implementations.
Fantastic communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
You’re able to push back and still make people happy
Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Willing to do whatever it takes to make Zip and its customers happy.
The OTE compensation range for this role is $120,000 - 160,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.
At Zip, we’re committed to providing our employees with everything they need to do their best work.
📈 Start-up equity
🦷 Health, vision & dental coverage
🚠 Team building events & happy hours
🌴 Flexible PTO
💻 Apple equipment plus home office budget
💸 401k plan
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
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Are you ready to take on a dynamic role as a Solutions Manager at Zip in San Francisco? Here at Zip, we're tackling the challenges faced by companies struggling with their procurement processes due to outdated technology. Since our inception in 2020, we've built a cutting-edge procurement platform that has revolutionized the way enterprises manage their spend, and we're looking for a Solutions Manager to help lead the charge. In this role, you'll work closely with new enterprise customers to understand their unique needs and creatively configure our product to meet those requirements. You'll oversee the entire onboarding process, ensuring that clients are empowered to use our tools effectively. Your project management skills will shine as you juggle multiple customers and coordinate with our product and engineering teams to manage requests. We look for someone who will do whatever it takes to ensure customer satisfaction while continuously improving our post-sales processes. With generous compensation and benefits, including startup equity and flexible PTO, this is an incredible opportunity to make a significant impact on the future of procurement technology. Join us and help create a world where companies can innovate faster and smarter with Zip!
Zip is a leading global financial services company, offering innovative, people-centred products that bring customers and merchants together. On a mission to be the first payment choice everywhere and every day, Zip offers point-of-sale credit and...
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