abercrombie kids - Key Lead, Somerset North - job 1 of 2

As a Key Lead at Abercrombie Kids in Troy, MI, your primary responsibility is to ensure that customers enjoy a top-tier in-store experience. This role includes supervising store operations as a Floor Supervisor, coaching staff, and driving store performance through excellent customer service. You'll also be involved in maintaining visual displays and managing financial transactions at the register.

For the Key Lead position at Abercrombie Kids, a High School Diploma or G.E.D. is preferred, alongside at least one year of retail experience, although supervisory experience is not required. A passion for customer service, strong communication skills, and a flexible attitude towards work schedules are also critical for success in this position.

In your role as Key Lead at Abercrombie Kids in Troy, MI, expect your weekly schedule to range from 12-16 hours. You will need to be available on weekends and certain holidays, with potential for schedule adjustments during peak sales times to support store needs.

As a Key Lead at Abercrombie Kids, you’ll enjoy a variety of benefits that reflect Abercrombie & Fitch Co.'s commitment to their associates. This includes competitive incentives, merchandise discounts, flexible schedules, and opportunities for career advancement. We also support ongoing training and development to help you thrive in your career.

Abercrombie Kids actively promotes diversity and inclusion through various Associate Resource Groups and initiatives aimed at fostering an inclusive environment. As a Key Lead, you are encouraged to bring your authentic self to work and contribute to a workplace that celebrates uniqueness and collaboration.

A successful Key Lead at Abercrombie Kids should possess strong communication skills, a customer-focused mindset, and the ability to work well in a team. They should also be adaptable to changing retail environments and possess a passion for fashion and trends.

Handling an unhappy customer requires patience and excellent communication skills. A Key Lead should actively listen to the customer's concerns, show empathy, and work towards a satisfying solution while ensuring the customer feels valued and respected.

In retail, team collaboration is crucial. As a Key Lead, I would share an experience where I helped coordinate a sales event, providing guidance to Brand Reps to motivate them towards achieving the set sales goals while creating a lively atmosphere for customers.

Staying updated on fashion trends is essential for a Key Lead at Abercrombie Kids. I regularly follow industry news, engage with fashion influencers on social media, and even participate in fashion expos to ensure I can advise both staff and customers effectively.

To motivate my team as a Key Lead, I would use positive reinforcement, set achievable goals, and celebrate small successes. Additionally, I would facilitate open communication and encourage input from my team to foster a collaborative environment that recognizes individual and team contributions.

In a retail setting, multitasking is often necessary. I would recount a situation where I juggled providing excellent customer service while supervising the store layout change, highlighting how prioritization and quick decision-making assisted in managing both efficiently.

Training new Brand Representatives involves a hands-on approach. I'd start with shadowing, followed by practical exercises that encourage interaction with customers, while providing constant feedback to enhance their confidence and performance on the sales floor.

As a Key Lead, I would utilize seasonal themes, attractive color schemes, and strategic product placement to ensure visual displays captivate customers' attention. I would also seek feedback from team members about what resonates with customers to continually improve.

Planning for peak sales periods involves analyzing past sales data and forecasting demand. I would ensure sufficient staffing, prepare the store layout for optimal flow, and ensure product availability while communicating any promotions effectively to the team.

Customer feedback is invaluable as a Key Lead. I would prioritize gathering and analyzing this feedback to identify areas for improvement, implement necessary changes, and ensure our store consistently aligns with our customers' expectations and desires.