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PNW WC Transit/Rail Department & Client Account Manager - job 2 of 2

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking an established professional services leader in the Transit-Rail sector to support the Division Manager to drive the growth, strategy, and profitability of AECOM’s services in the West Coast of the United States.  This individual will be part of the leadership team for the West Coast Transportation Business Line reporting directly to West Coast Transit-Rail Division Manager.  The PNW WC Transit/Rail Department & Client Account Manager will provide leadership and coaching to staff in various subjects including, but not limited to, account management, business development, capture management, and project delivery.  The ideal candidate will be an industry leader with existing relationships at key transit agencies in the state of Washington.  The Transit-Rail business line at AECOM spans the full suite of services including environmental, planning, engineering, design, and program and construction management. This leader will need to be a self-starter who can build a high-performing team rapidly, demonstrate a successful track record in winning work, and be experienced in running a profitable business.

About AECOM

At AECOM, we believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.

We take on the most complex challenges and pioneer innovative, iconic solutions that push the limits of what’s possible – the world’s longest cable-stayed bridge, record-breaking sports events, the largest greenfield port development mega project, life-sustaining disaster recovery programs, and the tallest tower in the Western Hemisphere.

On projects spanning transportation, buildings, water, energy, and the environment, we deliver professional services throughout the project lifecycle.

We are proud to be recognized for excellence:

  • Named one of Fortune magazine's "World's Most Admired Companies" for the sixth consecutive year
  • Ranked #1 in Transportation Engineering News-Record’s 2022 “Top 500 Design Firms”

Job Summary/Responsibilities

The PNW WC Transit Rail Department & Client Account Manager will need to be a growth minded leader who can support the Division Manager and work collaboratively with other senior leadership and mentor staff in a dynamic setting to drive business development, capture management, account management, project management, project delivery, technical excellence and quality, while ultimately growing a profitable business.  The ideal person would be a civil engineer with delivery experience, and both growth and P&L experience.

The responsibilities of this position may include, but are not limited to:

  • Act as an external leader for AECOM and maintain a visible profile in the region
  • Build and cultivate a high performing team that thrives in a face paced growth environment
  • Support growth, strategy, and sale of AECOM’s Transit-Rail Services
  • Embody AECOM’s Safeguard value consistently, and driving a culture that puts safety first
  • Demonstrate relentless customer focus by developing meaningful relationships, identifying and adding value to client needs, and ensuring a client driven culture
  • Work closely with operations and other leadership as it relates to staffing, recruiting, retention, employee engagement,
  • Support project performance, quality, safety, technical excellence, and business unit profitability
  • Lead negotiations of contractual and financial agreements with clients and sub-consultants

Qualifications

Minimum Requirements

  • BA/BS and 10+ years of related experience or demonstrated equivalency of experience and or education, including 2 years of leadership experience.

Preferred Qualifications

  • Registered Civil Engineer in Washington
  • BS Civil Engineering
  • Demonstrated leadership and managing large teams of people with prior P&L experience
  • Ability to build broad and deep internal and external networks, and capable of communicating to inspire and lead others
  • Ability to teach and mentor technical staff by demonstrated knowledge of relevant technical skills and tools
  • Team-oriented individual with ability to work with minimal supervision
  • Ability to communicate clearly and simply to clients, leadership, and technical staff
  • Ability to balance various responsibilities and deadlines while maintaining professionalism and quality

Additional Information

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

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Average salary estimate

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What You Should Know About PNW WC Transit/Rail Department & Client Account Manager, AECOM

Are you ready to take on a pivotal role with AECOM as the PNW WC Transit/Rail Department & Client Account Manager in Seattle, WA? In this exciting position, you'll be at the forefront of transforming infrastructure, leading efforts that truly make a difference in communities. As a professional services leader in the Transit-Rail sector, you’ll support the Division Manager in driving business growth, crafting strategies, and enhancing profitability across the West Coast. Your leadership will help foster a culture of excellence, mentoring staff on account management, business development, and project delivery. Imagine the impact you will make by nurturing high-performing teams and developing relationships with key transit agencies to expand AECOM's reach. With AECOM's commitment to innovation, you’ll embark on projects that span environmental planning, engineering, and construction management, ensuring their delivery with utmost quality and safety. If you’ve got your BA/BS and over ten years of related experience, particularly with previous leadership roles and a civil engineering background, this is your chance to shine. Join us at AECOM, where your ideas can spark real-world change and you can be part of a global team dedicated to building a better tomorrow!

Frequently Asked Questions (FAQs) for PNW WC Transit/Rail Department & Client Account Manager Role at AECOM
What are the main responsibilities of the PNW WC Transit/Rail Department & Client Account Manager at AECOM?

As the PNW WC Transit/Rail Department & Client Account Manager at AECOM, you will be responsible for driving growth and strategy within the Transit-Rail sector. Your role will involve mentoring staff, overseeing business development, ensuring quality project delivery, and maintaining relationships with key transit agencies. You'll act as an external face for AECOM, embodying our commitment to safety and customer focus while negotiating contracts and building a high-performing team.

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What qualifications do I need for the PNW WC Transit/Rail Department & Client Account Manager role at AECOM?

To qualify for the PNW WC Transit/Rail Department & Client Account Manager position at AECOM, you need a BA/BS with at least 10 years of related experience, including 2 years in a leadership role. A preferred qualification is being a registered Civil Engineer in Washington. Experience with P&L and managing large teams is also crucial, as well as having strong communication skills for effectively leading and mentoring staff.

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How does AECOM support the growth and professional development of its PNW WC Transit/Rail Department & Client Account Manager?

AECOM is dedicated to employee growth and offers a variety of resources to support your career development as the PNW WC Transit/Rail Department & Client Account Manager. With cutting-edge training programs, mentorship opportunities, and access to global experts, you'll be empowered to expand both your technical expertise and leadership skills. Moreover, working on significant projects provides unparalleled learning experiences, contributing to your professional advancement.

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What type of projects will I work on as the PNW WC Transit/Rail Department & Client Account Manager at AECOM?

In the role of PNW WC Transit/Rail Department & Client Account Manager at AECOM, you will work on a variety of impactful transportation projects that may include environmental planning, engineering, design, and construction management. These projects are designed to enhance community infrastructure and support sustainable development, providing an opportunity for you to effect meaningful change while showcasing AECOM’s dedication to innovation and quality.

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What makes AECOM a great place to work for the PNW WC Transit/Rail Department & Client Account Manager?

AECOM is acclaimed for its inclusive and collaborative culture, making it an excellent workplace for the PNW WC Transit/Rail Department & Client Account Manager. The firm offers extensive benefits, a commitment to safety, and opportunities for innovation in your projects. Additionally, AECOM recognizes and rewards your contributions, fostering an environment where you can thrive while working on significant projects that shape our infrastructure landscape.

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Common Interview Questions for PNW WC Transit/Rail Department & Client Account Manager
Can you describe your experience in managing transit or rail projects?

When answering this question, elaborate on specific projects you’ve managed, detailing your role, the challenges faced, and how you navigated them. Highlight your project management skills, including your ability to coordinate teams, meet deadlines, and ensure quality deliverables.

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What strategies do you use to build and maintain client relationships in the transit industry?

A strong answer will showcase your approach to client relationships. Discuss proactive communication, understanding client needs, and how you demonstrate value to ensure long-term partnerships. Cite examples of how you’ve successfully turned client feedback into actionable improvements.

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How do you ensure safety and compliance on transit rail projects?

Discuss the importance of adhering to safety protocols and regulations within transit projects. Provide examples of how you implemented safety measures and trained staff to follow compliance guidelines, illustrating your commitment to safety as a core value.

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Describe a time when you had to lead a team through a difficult project. What was your approach?

This is your chance to demonstrate leadership skills. Share a specific example of a challenging project, your role in guiding the team, and the strategies you employed to overcome obstacles while maintaining team morale and focus.

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What is your approach to business development and capturing new opportunities?

Outline your business development strategies, emphasizing networking, relationship-building, and identifying client needs. Mention how you align your team’s capabilities with market demand and share any successful bids or proposals you’ve led.

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How do you manage project budgets and ensure profitability?

Explain your experience with managing budgets and financial metrics. Discuss tools or methods you use to track costs and expenses, as well as how you forecast financial performance to maintain project profitability.

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How do you handle conflicts within your team or with clients?

Detail your conflict resolution style, focusing on open communication and active listening. Provide an example of a conflict you successfully resolved, emphasizing the outcome and relationship strengthening afterwards.

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What technical tools or software are you familiar with in transit project management?

Mention specific tools or software you have experience with, such as project management software, engineering applications, or data analysis tools. Talk about how you use these tools to enhance project efficiency and collaboration with your team.

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What are the key trends in transit and rail that you believe will shape the future of the industry?

Showcase your knowledge of industry trends such as sustainability, smart technologies, and the shift towards electric rail systems. Discuss how these trends can impact project management and client services within AECOM's operations.

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Why do you want to work at AECOM?

This is your opportunity to express enthusiasm for AECOM’s mission and values. Discuss how their commitment to innovation and building a better world resonates with your career ambitions and aligns with the impact you hope to make as the PNW WC Transit/Rail Department & Client Account Manager.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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DATE POSTED
March 27, 2025

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