Community Association General Manager

As a Community Association General Manager at Affinity Management Services, your key responsibilities include managing relationships with the association board and unit owners, overseeing vendor performance, managing the association's finances, preparing budgets, and leading capital improvement projects. Your role is crucial in ensuring clear communication among stakeholders and responding to any emergencies that may arise.

To be considered for the Community Association General Manager role at Affinity Management Services, you should hold an active CAM License and have a minimum of 5 years of management experience, preferably in high-rise condominiums and HOA management. Being bilingual in English and Spanish is preferred but not mandatory.

The typical schedule for a Community Association General Manager at Affinity Management Services is Monday to Friday from 9 am to 5 pm. However, please note that night-time meetings and emergency calls will be required, so flexibility is essential.

Affinity Management Services offers a comprehensive benefits package, including fully paid medical insurance options for employees, voluntary dental and vision insurance, life insurance, and access to a 401(K) plan after 90 days of employment. Additionally, paid time off is provided, and opportunities for growth and professional development abound within our caring work environment.

At Affinity Management Services, we are committed to the professional development of our Community Association General Managers. We offer specialized training, industry-related organization memberships, and mentoring support to help you achieve your career goals while promoting a culture of teamwork and accountability within the organization.

When prioritizing tasks as a Community Association General Manager, I assess the urgency and importance of each task, focusing first on those that impact community residents' safety and satisfaction. I also maintain open communication with the board and stakeholders to align priorities effectively.

Certainly! When faced with a challenging situation involving a unit owner, I first ensure I understand their concerns fully. I've found that listening actively and empathizing goes a long way. I then collaborate with the association board to find a solution that addresses their issues while adhering to the association's guidelines.

I prioritize consistent communication and transparency to maintain positive relationships with the board. Regular updates, inclusive meetings, and seeking feedback help build trust and ensure everyone is on the same page regarding community goals and operations.

Managing vendor relationships effectively involves setting clear expectations and ensuring regular performance reviews. I also believe in building rapport by maintaining open communication and addressing any issues promptly, fostering a cooperative environment that benefits the community.

In emergency situations, my first step is to assess the situation and ensure the safety of residents. I then communicate with the board and relevant authorities, implementing the necessary action plan to resolve the issue promptly, all while keeping residents informed throughout the process.

In my previous roles, I have consistently managed budget preparation, reviewed financial statements, and guided boards on making informed financial decisions. I ensure transparency and accountability, which helps build trust among residents and board members regarding financial matters.

Handling conflicts among unit owners requires empathy and impartiality. I facilitate discussions to understand each party's perspective and work towards a resolution that aligns with the community's guidelines and values while striving for a harmonious living environment.

I prefer using community management software that streamlines communication and task management. Tools like association management platforms allow for efficient tracking of issues, managing finances, and keeping residents informed, making my job more efficient.

Planning and executing major improvement projects begins with a thorough needs assessment and budget analysis. I engage the board in the planning process, prepare comprehensive RFPs, and oversee vendor interactions to ensure successful project implementation while staying within budget.

My approach to ensuring compliance involves clearly communicating the rules and regulations to all residents and addressing any violations promptly. I promote a culture of understanding and cooperation by offering reminders and encouraging self-regulation among community members.