Transaction Monitoring Team Leader
About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
This is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Team Leader, with a real passion for developing colleagues and delivering the right outcomes for customers. The ideal candidate will have a good working knowledge of the regulatory requirements for both Fraud and Transaction Monitoring reporting and standards.
The Team Leader role includes:
• Recruitment and induction of any new team members.
• Team management; quality and productivity for BAU activity, Performance Management including training and development.
• Relationship management with 3rd parties and Allica contacts.
• Ensuring that any team trackers (Run the Bank, Case Management and Alerts) etc. are all kept up to date and correctly completed.
• Workflow management – prioritising workflow, ensuring team adherence to SLAs, escalating if concerns or issues.
• First point of contact for team queries, triaging before any escalation to Manager.
• Support for QA on a BAU basis – sharing best practice, highlighting areas requiring additional support / training.
Principal Accountabilities
‘Team Leader’ activities as highlighted above.
You are able to manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
Maintain good working relationships with areas of the business to ensure smooth and timely exchange of correspondence and communication.
Able to build and maintain relationships with core internal and external stakeholders.
Maintain true and accurate records for each case including clear audit trail.
Ensure compliance with Bank’s policies, procedures and guidelines together with all appropriate regulatory and statutory requirements, implementing actions to protect the Bank’s business at all times.
Adhere to the Bank’s brand and culture values, ensuring that all accountabilities are undertaken in accordance with the Banks policies and procedures, and good client outcomes form the basis of decisions made.
Communicate relevant information to team members, senior management and other interested parties ensuring essential features of the situation are understood, enabling informed decisions to be taken where appropriate.
Communicate with Business Relationships Managers to gather any necessary documentation.
Maintain clear and accurate internal records for MI and monitoring.
Assist Operations team and other departments as and when directed.
Personal Attributes & Experience
Standard of customer experience in a fast-paced environment.
Experienced people manager; evidence of drive for a high performing team.
Excellent analytical and problem-solving skills
A robust knowledge and working understanding of Fraud and Transaction Monitoring including investigation and prevention methodologies.
A good level of financial and commercial awareness.
A good understanding of Fraud and Financial Crime regulatory requirements, including reporting and standards.
Excellent oral and written communication skills, along with strong relationship management skills as the role works closely with a number of internal and external stakeholders.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Average salary estimate
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Join Allica Bank as a Transaction Monitoring Team Leader in Milton Keynes and become a part of the UK's fastest-growing financial technology firm! This is not just any role; it's an exciting opportunity to lead a dedicated team in a rapidly expanding area of the bank. We value a motivated individual who has a real passion for developing colleagues and ensuring the best outcomes for our customers. As a Team Leader, you'll be involved in recruiting new talent, managing team performance, and building strong relationships with both internal and external stakeholders. Your days will involve ensuring quality productivity through effective workflow management, compliance with regulatory standards, and nurturing an environment where your team thrives. You’ll keep our workflow trackers up to date and act as the first point of contact for your team’s queries, ensuring smooth operations at all times. Your analytical skills and problem-solving abilities will play a crucial role in addressing any challenges that arise. If you’re looking for a place where you can grow professionally while making a significant impact in the community by supporting established SMEs, then Allica Bank is the perfect place for you. We pride ourselves on maintaining a diverse workplace where all voices are heard and valued. With top-notch employee benefits including flexible working options, a robust onboarding process, and opportunities for professional development, Allica Bank ensures we have the right environment to succeed together. If you believe you’d be a great fit, we can’t wait to hear from you!
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