Operations Support Generalist - Internal Applicants

Moving your career forward

Our CEO, Angus spotted that many vans on the roads are half full or empty at any given time and so AnyVan was born in 2009 to create the world's most efficient technology logistics platform and help halve the number of miles driven.

We've achieved incredible milestones since then, including securing the largest funding round for a UK tech logistics company from Vitruvian Partners. Today, AnyVan is the largest and fastest-growing company in the logistics space, with big ambitions for the future.

We're committed to moving that's miles better and have helped over 8 million customers across the UK, Ireland and Europe (France, Germany, Italy, Spain) and over 150,000 customers have rated us excellent on Trustpilot.

By using innovative technology, we're transforming the moving experience, cutting costs and doing our part for the planet to make sure moving doesn't cost the earth. We've saved enough miles to travel 1,185 times around the world, reduce 8520 tonnes of carbon annually and are proud to be the only carbon neutral removals and delivery company in the UK!!!

We're looking for passionate individuals to join our talented team of approx. 300 AnyVanners in our London and Cape Town offices. If you're as driven as we are and want to be part of a forward-thinking company to make moving 'miles better' and moving your career forward at the same time - we'd love to hear from you!

Please note closing date for applications is 9.00am Monday 20th January

As an Operations Support Generalist at AnyVan, you'll be the central hub for ensuring smooth operations and exceptional service delivery across our Customer, Transport, and Storage teams.

This role is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys taking on a variety of tasks with accuracy and efficiency. From screening job listings and processing invoices to moderating communications and handling after-hours inquiries, you'll be the versatile problem-solver that keeps everything running like clockwork.

With a hybrid work setup, this role offers flexibility to work remotely during early and late shifts, ensuring we provide seamless support around the clock. If you're proactive, adaptable, and have a knack for multitasking, this is the perfect role for you.

Let me know what you think! Would you like any other tweaks?

What you'll be doing:

This is a varied and challenging role, with a broad range of responsibilities that will keep you on your toes. While this list covers some of the core tasks, it’s by no means exhaustive—every day will bring new opportunities to support and improve our operations.

• Job Listing Specialist: Review and verify job postings for accuracy and compliance, resolve any discrepancies, and ensure job listings are properly routed.

• V2 Messages Moderator: Monitor and moderate communications on the AnyVan V2 platform between Transport Partners (TPs) and Customers, ensuring privacy by preventing the sharing of personal details and maintaining appropriate messaging.

• Invoice & Admin Coordinator: Manage, organise, and store invoices, occasionally coordinating with Transport Partners to ensure timely payments and validating invoice accuracy.

• After-Hours Support Specialist: Handle Freshdesk tickets and WhatsApp messages outside of regular hours to minimise service team backlog and ensure swift issue resolution.

• Multitasker: Assist with various tasks and support different teams as needed, helping manage workload spikes and providing additional resources where necessary.haring customer feedback and market insights to help us improve our services

What you'll need to succeed:

• 3 years+ experience in a call centre environment

• A minimum speed of 30+ words per minute with high accuracy

• Proficient with IT packages (especially G-Suite) and digital services

• Comfortable working towards and achieving targets

• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment

• Super organised with an eye for detail

• A proactive attitude and a history of getting things done at a fast pace

• Strong communication and active listening skills, both written and spoken (english)

• Flexibility to work early and late shifts, including weekends

• Strong alignment with our company values (outlined below)

Perks of the Job:

• A salary that reflects your value:

• Performance-Based Incentives: Enjoy a strong commission structure tied to your success

• Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us

• Keeping you healthy: ZAR1,000 per month towards medical aid with Momentum or Discovery

• Prepare for the future: Pension Fund with 5% employee and 5% employer contributions

• Travel: We've got your evening commute covered with free transport home after 7pm, car park space if you drive and showers and towels if you cycle

• Keeping you refreshed: Enjoy an in-house barista and free fruit every daySocial Scene: Thursday and Friday drinks, and regular social activities

• Celebrating Success: 1/4 performance awards with prizes and an annual performance awards - last years winners enjoyed a 4 day all expenses paid trip to the French alps!

• Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry

Ways of Working:

At AnyVan, we believe in the power of in person collaboration and human connection. To foster this, all our roles require regular time in the office. Some roles are based full time in the office, but where we can, we support hybrid working. All roles are at least 3 days a week in the office and we come together company wide every Thursday.

DE&I

We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

Visa sponsorship may be available and will be specified in the job requirements section.

Our high level company values are:

• Have fun, get it done

• Progress over perfection

• One team thinking big