Assistant Manager

As an Assistant Manager at GPM Investments in Flemingsburg, your responsibilities include supporting the Store Manager in daily operations, recruiting and training team members, managing employee schedules, overseeing inventory, and ensuring the store remains clean and welcoming. Additionally, you will handle financial aspects and take charge in the Store Manager's absence, which allows you to fully engage with and motivate the team.

To apply for the Assistant Manager position at GPM Investments, candidates must be at least 18 years old, have access to a motorized vehicle with liability insurance, and be flexible to work various shifts. Basic math skills and proficiency in English are essential. Additionally, successful candidates should be prepared to pass a pre-employment drug screen and background check, especially if they're in Tennessee where Topshelf Manager Training is required.

As an Assistant Manager at GPM Investments, you'll enjoy a range of benefits including a competitive hourly pay starting at $12.50, a $1,000 sign-on bonus paid after six months, monthly performance-based bonuses, and a generous 401(k) plan with company matching. You will also receive comprehensive insurance coverage and paid time off to help you maintain your work-life balance.

GPM Investments is committed to fostering career growth for Assistant Managers by providing training and development opportunities that prepare you for future leadership roles. As a part of a dynamic and supportive team, you will receive mentorship and hands-on experience that could pave the way for advancement within the company, making this position a solid launchpad for your career.

The work environment at GPM Investments for an Assistant Manager is energetic and fast-paced, with a strong emphasis on teamwork and customer service. You’ll find a supportive atmosphere where your contributions are valued, and you have the chance to lead a dedicated team. This role requires adaptability and a positive mindset, ensuring a welcoming and enjoyable experience for both employees and customers.

When addressing a conflict between team members, I would first listen to both parties involved without bias to understand their perspectives. Then, I would mediate a discussion between them to encourage open communication and find common ground. It's important to guide them towards a constructive solution that benefits both their working relationship and the store atmosphere. Following up afterward to ensure the issue is resolved is also crucial.

To motivate my team as an Assistant Manager, I would regularly acknowledge and celebrate their achievements, whether big or small. Open communication about goals and expectations can create a positive atmosphere. Offering constructive feedback, creating opportunities for professional growth, and ensuring that team members feel supported and valued will enhance their engagement and productivity.

In my previous role, I noticed that our inventory management process was inconsistent. I implemented a more structured approach, utilizing checklists and schedules for regular stock audits. This reduced waste, improved inventory accuracy, and allowed the team to focus more on customer service. Sharing these improvements with the team encouraged their involvement, further enhancing our operational efficiency.

I am excited about the opportunity to work for GPM Investments because of its strong commitment to employee development and community engagement. The company’s values align with mine, and I appreciate the emphasis on performance-based incentives and career advancement. I am eager to contribute my skills and experiences to help foster a positive environment for both employees and customers.

My approach to customer service is centered around listening and understanding the needs of each customer. I believe in providing personalized experiences and resolving issues promptly. Training my team to prioritize exceptional service and encouraging them to take ownership in every interaction can help create loyal customers and a positive store reputation.

On a busy day, I prioritize tasks by assessing their urgency and impact on store operations. I focus on customer service-related tasks first, ensuring that team members are available and engaged with customers. Afterward, I tackle inventory management and scheduling, keeping flexibility in mind to adjust based on the store’s immediate needs. Communicating with my team about priorities is crucial to ensure we're aligned.

When training a new employee, I would start with a comprehensive overview of store policies, procedures, and customer service expectations. Gradually, I would pair them with experienced team members to learn through demonstration and hands-on experience. Encouragement and open communication are key, so I would regularly check in with them to address any questions or concerns they may have during their initial weeks.

I view feedback from my supervisor as a valuable opportunity for growth. Whenever I receive feedback, I take time to reflect on it and determine how to implement it into my work. I also appreciate following up with my supervisor for clarification if needed. Being open to constructive criticism allows me to enhance my performance and better support my team.

To increase sales in a convenience store, I focus on product placement, promotional events, and improving customer service. Utilizing data to identify high-demand items allows for strategic stocking and marketing. Additionally, encouraging upsells and cross-promotions, and creating a welcoming atmosphere can entice customers to make additional purchases. Continuous feedback from customers helps refine our approach to meet their needs.

In my previous roles, I have successfully managed teams of various sizes, focusing on fostering a collaborative and results-driven environment. I dedicated time to understanding each team member's strengths and weaknesses and assigned roles accordingly. By providing training opportunities and encouraging open communication, I ensured that everyone felt empowered and confident in their contributions, leading to improved team performance.