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ASSET MANAGEMENT SUPPORT ASSOCIATE

Job Description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Principal Administrative Associate II, to function as an Asset Management Support Associate, who will:

- Affix asset tags to trackable assets and accurately record them in the inventory system.

- Update existing inventory records based on new agency requests for computer equipment and
software.

- Assist in coordinating the lock down of hardware at various DHS sites to ensure asset security.

- Prepare necessary paperwork and identify hardware for relinquishment processes.

- Coordinate the pickups, deliveries, and distributions of IT equipment to ensure smooth operations.

- Maintain inventory of computer supplies, including keyboards, mice, and surge protectors, to
support day-to-day activities.


Hours/Shift:

Normal Business Hours

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

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What You Should Know About ASSET MANAGEMENT SUPPORT ASSOCIATE, City of New York

Are you ready to take on a dynamic role as an Asset Management Support Associate with the Department of Social Services (DSS) in the heart of New York City? In this position, you'll play a crucial part in ensuring that our technology infrastructure runs smoothly and securely. As an Asset Management Support Associate, your responsibilities will include affixing asset tags to keep track of our equipment and updating inventory records as new requests for computer hardware and software come in. You'll coordinate the pick-ups, deliveries, and distributions of IT equipment, making sure every aspect is perfectly organized and efficient. Additionally, you'll assist in locking down hardware at various DHS sites, preparing necessary paperwork for relinquishments, and maintaining a supply inventory of essential items like keyboards and mice. Your role will be key to supporting the daily operations of HRA and DHS, as well as our mission to provide vital services to New Yorkers in need. To thrive in this role, you should have a bachelor’s degree and three years of relevant administrative experience or an equivalent combination of education and experience. If you're detail-oriented, possess excellent organizational skills, and love working in a supportive team environment, this position could be a perfect fit for you. Join us in our mission to combat poverty and support vulnerable populations in New York City while developing your career in asset management!

Frequently Asked Questions (FAQs) for ASSET MANAGEMENT SUPPORT ASSOCIATE Role at City of New York
What are the responsibilities of an Asset Management Support Associate at DSS?

As an Asset Management Support Associate at DSS, you'll be responsible for tracking IT assets, updating inventory records, coordinating hardware lockdowns, and managing the delivery and distribution of IT equipment. Your role will ensure the smooth operation of technology services within the agency.

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What qualifications are required for the Asset Management Support Associate role at DSS?

To qualify for the Asset Management Support Associate position at DSS, candidates must have a bachelor's degree along with three years of relevant full-time clerical or administrative experience. One year of this experience must be in an administrative or supervisory capacity, ensuring you bring the right skills to the role.

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What does a typical day look like for an Asset Management Support Associate at DSS?

A typical day for an Asset Management Support Associate at DSS involves managing the inventory of equipment, performing IT asset tagging, coordinating hardware pickup and delivery, and ensuring the security of assets at various sites. You'll be a vital part of an IT team dedicated to enhancing the technology infrastructure that supports essential services.

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How does the Asset Management Support Associate contribute to DSS's mission?

The Asset Management Support Associate plays an integral role in DSS's mission by ensuring that technology systems are properly managed and secured. By maintaining and organizing IT assets, you help support the agency’s efforts in providing critical services to combat poverty and address homelessness in New York City.

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What skills are essential for success as an Asset Management Support Associate at DSS?

Success as an Asset Management Support Associate at DSS relies on having excellent organizational skills, attention to detail, effective communication abilities, and proficiency in inventory management systems. A proactive approach to problem-solving and teamwork will also greatly enhance your effectiveness in this role.

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Common Interview Questions for ASSET MANAGEMENT SUPPORT ASSOCIATE
Can you describe your experience with inventory management systems as it relates to the Asset Management Support Associate position?

When answering this question, highlight your familiarity with various inventory management tools and methodologies. Provide specific examples of how you successfully tracked assets in previous roles, detailing any challenges you overcame and the positive outcomes that resulted.

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How do you prioritize your tasks when managing multiple responsibilities as an Asset Management Support Associate?

In response, outline a systematic approach to prioritization, such as using a task management system or identifying urgent versus important tasks. Discuss how you’ve effectively managed deadlines in past experiences, ensuring all responsibilities are fulfilled timely.

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What strategies do you use to ensure the accuracy of inventory records?

Explain your method for maintaining accuracy, such as regular audits, systematic workflows, and double-checking entries. Provide examples of how practicing these strategies led to fewer errors in your previous inventory management tasks.

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Can you give an example of a time you improved a process at your previous job, related to asset management?

When answering, share a specific process improvement initiative you undertook. Explain the issue, the steps you took to address it, and the measurable results achieved, emphasizing your role in the success of that improvement.

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How do you handle unexpected challenges or changes in inventory requests?

Describe your flexibility and adaptability, providing an example where you effectively managed a sudden change. Illustrate how you communicated with stakeholders, reassessed resources, and found a viable solution under pressure or unexpected circumstances.

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What is your approach to collaborating with team members to enhance asset management systems?

Discuss your communication skills and teamwork in improving asset management processes. Share how seeking input from colleagues and fostering a cooperative spirit can lead to better solutions and a more efficient work environment.

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What would you do if you identified discrepancies in inventory records?

Detail your investigative approach in addressing discrepancies, including steps for identifying the source of the error, rectifying the issue, and implementing measures to prevent future discrepancies from occurring.

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How do you ensure compliance with security protocols regarding equipment handling?

Discuss your understanding of security best practices and protocols, emphasizing your commitment to adhering to these guidelines. You may provide examples of how you’ve enforced security measures in previous roles to protect sensitive equipment.

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Describe a time when you had to train someone on inventory management processes.

Share a specific example of when you took the initiative to train a colleague on inventory processes. Discuss your teaching style, the materials used, and how you gauged understanding and adjusted your methods to suit different learning levels.

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What role do you think technology plays in asset management?

Express your understanding of how technology facilitates effective asset management, from tracking software to automated inventory systems. Discuss groundbreaking technologies that you find impactful and how you’ve used them to improve efficiency.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 23, 2025

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