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General Manager

Club Location:

Gentle Creek Country Club - Prosper, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Arcis Golf is excited to announce we are now seeking to hire a General Manager for Gentle Creek Country Club

The ideal candidate will have an entrepreneurial spirit, strong initiative and the ability to work cooperatively with and through people in order to complete tasks.

The General Manager leads and directs the golf course’s overall operation through maintaining quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.

Primary Responsibilities include the following. Other duties may be assigned.

  • Lead and direct all departments to include golf operations, food and beverage, sales, merchandising, and agronomy. Ensures all departments are achieving goals and maintain strong working relationships.
  • Partner closely with the Corporate Revenue, Sales and Marketing teams to create and execute programming, marketing plans, sales and pricing strategies.
  • Create and execute short term and long term operational and financial plans for the club.
  • Responsible for the selection, development, leadership and retention of talented staff.
  • Ensure compliance with the national programs such as Players Club, Core Beverage Program, Menu Program, Approved Product List and Beverage Cartender program.
  • Monitor forecast and results on a daily/weekly basis and adjust as needed to achieve targets. Ensure proper controls are in place and being followed to accurately track revenues, payroll, inventories and expenses.
  • Ensure staff is providing excellent guest service. Review guest and member surveys and feedback and determine appropriate plan of action if appropriate.
  • Ensures golf course is in compliance with all federal, state and local laws.

Qualifications:

  • Minimum 5 years of leadership experience in the golf, service or hospitality industry preferred.
  • Bachelor's degree from four-year college or university preferred.
  • Excellent written and verbal communication skills.
  • Proactive approach to problem-solving with strong decision-making capability.
  • Ability to achieve high performance goals and meet deadlines in a fast paced environment
  • Ability to manage multiple projects and tasks simultaneously.
  • Effectively builds strong relationships, leads and develops a team

Team Member Lifestyle Perks!

  • Medical, mental health, dental and vision insurance
  • Life Insurance
  • Accident & Critical Illness Insurance
  • Pet Insurance
  • Paid time off
  • 401(k) plan and match
  • Holiday pay
  • Food & Beverage discounts throughout portfolio
  • Golf & Tennis benefits
  • Employee assistance program
  • Career Growth
  • Flexible Schedules
  • Development Opportunities

(Perks may vary based on location)

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About General Manager, Arcis

Join the Arcis Golf family as the General Manager at our beautiful Gentle Creek Country Club in Prosper, TX! Here at Arcis Golf, we pride ourselves on creating unforgettable experiences for our members and guests while fostering a collaborative and vibrant workplace for our talented team. As the General Manager, you will be at the forefront of our operations, guiding the club through daily activities and strategic initiatives to boost member satisfaction and profitability. We’re seeking a dynamic leader with an entrepreneurial spirit and a dedication to excellence. You’ll oversee all aspects of the golf course, from operations and food and beverage to marketing and staff development. Your insights and initiatives will help us craft engaging programming and innovative pricing strategies that enhance our offerings. Not only will you work closely with our corporate teams, but you'll also be the trusted mentor for a talented staff committed to serving our wonderful community. We’re looking for someone with a minimum of five years of leadership experience in the golf, service, or hospitality industry and a knack for networking to build lasting relationships. Your efforts will ensure we meet federal, state, and local compliance standards while still providing exceptional service. At Arcis Golf, we take pride in our inclusive culture, and we offer numerous team member perks that support your well-being and career growth! If you’re ready to lead a passionate team and elevate the experience at Gentle Creek Country Club, we want to hear from you!

Frequently Asked Questions (FAQs) for General Manager Role at Arcis
What are the responsibilities of a General Manager at Gentle Creek Country Club?

As the General Manager at Gentle Creek Country Club, you will be responsible for leading all departments, including golf operations, food and beverage, and agronomy. Your main focus will be to ensure all departments meet their goals while providing excellent member service. You will also develop and implement operational and financial plans for the club, partner with corporate teams to create marketing strategies, and oversee staff development and retention.

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What qualifications are needed to become a General Manager at Gentle Creek Country Club?

The ideal candidate for the General Manager position at Gentle Creek Country Club should have a minimum of five years of leadership experience in the golf, service, or hospitality industry. A Bachelor's degree is preferred, along with excellent communication skills and a proactive approach to problem-solving. Strong decision-making skills and the ability to manage multiple projects while achieving performance goals in a fast-paced environment are essential.

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What perks and benefits do General Managers receive at Gentle Creek Country Club?

At Gentle Creek Country Club, General Managers enjoy a variety of lifestyle perks, including medical, dental, and vision insurance, paid time off, a 401(k) plan with matching, and food and beverage discounts throughout the portfolio. Additional benefits include holiday pay, pet insurance, and opportunities for career growth, making it a rewarding place to work.

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How does the General Manager at Gentle Creek Country Club ensure guest satisfaction?

The General Manager at Gentle Creek Country Club plays a vital role in monitoring guest satisfaction by reviewing surveys and feedback from both members and guests. Based on these insights, creating appropriate action plans to enhance the guest experience is crucial for maintaining high standards of service and exceeding expectations.

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What should I expect during the interview process for a General Manager position at Gentle Creek Country Club?

During the interview process for the General Manager position at Gentle Creek Country Club, candidates can expect to discuss their leadership experience, approaches to team development, and strategies for enhancing operational efficiency. Additionally, interviewers may ask about your vision for nurturing member relations and ensuring compliance with industry standards.

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Common Interview Questions for General Manager
What experience do you have in managing a golf course or country club?

When answering this question, focus on specific roles where you led operations at a golf course or similar facility. Highlight your achievements, leadership style, and how you adapted to meet guest expectations and improve service delivery.

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How would you handle a dissatisfied member or guest?

Empathize with the guest’s perspective and articulate a method for approaching their concerns. Provide examples of how you successfully resolved past issues and transformed negative experiences into positive outcomes to ensure member satisfaction.

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Can you give an example of a successful marketing strategy you implemented in a previous role?

Choose a marketing initiative that aligns with club operations. Discuss its goals, execution, outcomes, and metrics used to measure success. Show how your strategic thinking impacted visibility and member engagement.

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What leadership style do you utilize when managing a team?

Discuss your leadership style honestly. Explain how you inspire your team by fostering collaboration, growth, and accountability. Use examples of team development and retention initiatives you have led.

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What methods do you employ to monitor and improve operational efficiency?

Talk about the tools and processes you have used, such as KPIs, financial reporting, and regular team meetings, to track performance. Describe specific instances where your actions led to measurable improvements.

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How do you prioritize multiple tasks in a fast-paced environment?

Explain your organizational strategies and time management techniques. Share examples of busy periods where you successfully balanced various responsibilities and achieved operational goals.

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How would you work with corporate teams to develop programming and marketing strategies?

Demonstrate your collaborative approach by explaining how you would communicate club needs and market trends to corporate teams, ensuring alignment on objectives while valuing input from both sides.

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How do you ensure compliance with local and federal regulations?

Detail the processes you implement to stay updated on regulations pertaining to golf courses. Mention any compliance training, staff workshops, and how you instill a culture of accountability regarding laws and standards.

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What role does feedback play in your management approach?

Emphasize the importance of both guest and staff feedback. Discuss how you incorporate feedback into decision-making processes and how you use it to drive improvements in services and team dynamics.

Join Rise to see the full answer
Why do you want to be the General Manager at Gentle Creek Country Club?

Tailor your response to show your enthusiasm for the club's vision, its community impact, and your desire to lead a passionate team. Relate your personal values with the culture of Gentle Creek and your vision for its future.

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Full-time, on-site
DATE POSTED
April 12, 2025

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