Job Title: Order Entry Specialist

Job Description

We are seeking an Order Entry Specialist who will communicate across a large cross-section of customers, as well as internally with the Purchasing, Sales, Operations, Logistics, and Accounting Departments. The role involves maintaining close working relationships with warehouse and freight carrier contacts regarding customer orders. The candidate will positively contribute to a team environment and provide backup support/coverage for other Customer Service Representatives when necessary.

Responsibilities

• Receive a high volume of incoming orders via telephone, email, and fax, and input order details accurately into a complex business system (SAP).
• Research customer requests and follow up in a timely manner.
• Respond to inquiries from customers regarding product availability & status, shipping details, invoices, returns, literature requests, proof of deliveries, terms of contracts, order status, and sample requests.
• Reconcile purchase order and order discrepancies in a timely manner.
• Run and review reports on a daily basis, and additionally when requested.
• Provide time and input to special projects as assigned.
• Help develop processes and procedures to more effectively and efficiently perform job duties, and aid in compliance.
• Work with Account Managers on any customer updates or specific customer questions.
• Handle a book of consistent business, managing 200-250 customers at a given time.

Essential Skills

• Minimum of 1-2 years of customer service experience accompanied with a professional phone demeanor.
• High school diploma or equivalent.
• Proficiency in Microsoft Word and Microsoft Excel; SAP experience preferred.
• Working knowledge of Excel and ability to perform basic formulas (SUM, AVG, etc.).
• Strong attention to detail, high degree of accuracy, and strong organizational skills.
• Ability to handle a fast-paced, stressful environment; multitasking and problem-solving skills are a must.
• Strong team player.
• Strong verbal and written communication skills.

Additional Skills & Qualifications

• Experience in data entry and order entry.
• Experience using SAP.
• Experience with supplier and customer service.

Work Environment

This is a corporate environment with individual cubicles. The Order Entry Specialist will interface with Product Managers. Work hours are from 9:00am to 6:00pm. The company offers a great environment and culture, with potential for yearly bonuses and merit-based pay increases once hired permanently.

Pay and Benefits

The pay range for this position is $23.08 - $23.08/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dublin,OH.

Application Deadline

This position is anticipated to close on Apr 4, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.