Assistant Store Manager Aurora Center - job 1 of 2

As an Assistant Store Manager at AT&T in Fairbanks, your key responsibilities include supporting the store manager with daily operations, managing staff, ensuring exceptional customer service, overseeing merchandising, and hitting sales targets. You'll lead by example, guiding a team to provide top-notch service and engaging customers with the latest technology.

To qualify for the Assistant Store Manager role at AT&T, you should have at least three years of sales or customer service experience, preferably in telecommunications. Prior management experience is essential, along with strong communication, planning, and analytical skills. A solid understanding of industry trends and wireless terminology will significantly benefit your application.

AT&T provides best-in-class training for Assistant Store Managers, equipping you with the essential skills and knowledge to lead effectively. The comprehensive training program covers product knowledge, sales techniques, and leadership skills, ensuring you feel confident in your ability to manage a team and deliver excellent customer service.

An Assistant Store Manager at AT&T can earn between $53,200 and $79,800 annually, along with the potential to receive over $18,000 in commissions based on meeting sales goals. The specific salary within this range may vary depending on your experience, expertise, and geographic location.

AT&T offers a robust benefits package for Assistant Store Managers, including medical, dental, and vision coverage, a 401(k) plan, and tuition reimbursement. Additional perks include paid time off, paid parental and caregiver leave, employee wellness programs, and significant discounts on eligible AT&T products and services.

In your response, highlight your ability to assess the store's immediate needs and balance customer service with team management duties. Explain your method for setting priorities based on urgency and impact on sales and customer satisfaction.

Share a specific example that illustrates your leadership skills and how you inspired your team to exceed sales targets or improve customer service. Focus on your communication and problem-solving strategies that led to positive outcomes.

Discuss your approach to motivating staff, such as providing constructive feedback, recognizing achievements, and fostering a positive work environment. Mention effective techniques like team meetings, performance incentives, and personal development opportunities.

Use a specific example to demonstrate your problem-solving skills and customer service philosophy. Explain how you remain calm, listen actively, and work towards a resolution that satisfies the customer while upholding company policies.

Discuss your understanding of current retail trends and challenges such as competition from eCommerce, evolving consumer preferences, and technology integration. Showcase your awareness of these issues and suggest potential strategies for addressing them.

Articulate your methods for setting clear goals, tracking performance, and providing regular feedback to your team. Highlight the importance of coaching and training to ensure each team member is equipped to succeed.

Detail your familiarity with sales metrics that are relevant to the Assistant Store Manager role. Discuss how you've employed data analysis to drive performance improvements and make informed decisions.

Explain your commitment to ongoing learning through industry publications, attending workshops, and networking within the telecommunications field. Show your enthusiasm for staying informed and how it benefits your role.

Outline your process for rolling out a new sales strategy, including training sessions, setting clear expectations, and monitoring results. Emphasize the importance of feedback and flexibility in adjusting the strategy as needed.

Share your passion for retail and the telecommunications industry, as well as your admiration for AT&T's commitment to innovation and community connection. Highlight how your skills and values align with the company's mission.