Senior Solutions Engineer

As a Senior Solutions Engineer at Authenticx, your primary responsibilities include leading technical discovery sessions to identify customer pain points, delivering engaging presentations and demonstrations of our platform, and developing customer-focused solutions in collaboration with Sales and Product teams. You'll also scope technical integrations to ensure smooth implementation, support onboarding, and provide ongoing post-sales support to maximize client satisfaction.

To be considered for the Senior Solutions Engineer role at Authenticx, you should have at least five years of experience in a technical pre-sales role, ideally in a B2B SaaS environment. A bachelor’s degree in Computer Science, Engineering, or a related field is necessary, with advanced technical degrees being a plus. You should also possess strong technical acumen, experience with software integrations, APIs, and excellent communication skills to engage with both technical and non-technical audiences.

As a Senior Solutions Engineer, your insights will be invaluable for product development at Authenticx. By capturing customer feedback and translating it into actionable insights, you will play a key role in informing the Product Innovation team about customer needs and industry trends, helping to shape the product roadmap and enhance the platform's capabilities.

The work culture at Authenticx for a Senior Solutions Engineer is lively and collaborative, centered around core values such as Authenticity, Courage, and Fun. Team members enjoy a flexible work environment that promotes personal and professional development, with ample opportunities for remote work, unlimited vacation time, and comprehensive benefits.

As a Senior Solutions Engineer at Authenticx, you will have numerous opportunities for personal and professional growth. You will not only enhance your technical skills by working on integrations and APIs but also develop your problem-solving and presentation skills through direct collaboration with clients and internal teams. The culture of support and encouragement at Authenticx allows you to thrive and innovate while contributing to the company's goals.

In your response, highlight specific examples of projects you've worked on involving API integrations. Discuss the tools and technologies you used, any challenges you faced, and how you overcame them. Emphasize your ability to communicate complex technical concepts in a way that stakeholders can understand, showcasing your problem-solving skills.

Discuss your approach to conducting technical discovery sessions with clients. Explain how you identify pain points and gather requirements, including active listening techniques. Share any frameworks or methodologies you use to ensure you align solutions with customer goals.

Talk about your process for preparing presentations, emphasizing the importance of tailoring the message to your audience. Describe how you highlight key features and benefits of the platform, and include interactive elements that engage customers and lead to impactful discussions.

Explain your approach to managing objections, which may involve active listening, empathy, and presenting credible information that directly addresses clients' concerns. Provide an example where you successfully turned an objection into an opportunity for a deeper conversation.

Share insights about current trends that are reshaping healthcare technology, such as telehealth, data analytics, and patient-centered care. Discuss how these trends influence the solutions you propose to clients and how Authenticx can leverage them to enhance service delivery.

Provide a specific example of a technical challenge you encountered and detail the steps you took to resolve it. Highlight your problem-solving process, collaboration with team members, and the positive outcome that resulted from your efforts.

Outline your approach to onboarding by discussing the resources and processes you implement to assist clients. Stress the importance of communication and follow-up to ensure clients are not only able to use the product effectively but also feel supported throughout the transition period.

Articulate the strategic importance of a Senior Solutions Engineer in supporting the sales team by providing technical knowledge, validating client needs, and crafting customized solutions. Highlight how this role enhances the overall sales process and customer experience.

Detail your methods for staying informed about industry changes, whether through subscriptions to relevant publications, attending conferences, or engaging with professional networks. Explain how this knowledge informs your role and enhances your contributions to the team.

Reflect on your personal and professional characteristics that set you apart. These could include your communication skills, technical expertise, passion for healthcare, or innovative problem-solving abilities. Relate these qualities back to how they can benefit Authenticx and its clients.