Customer Service & Product Specialist

As a Customer Service & Product Specialist at Avery Dennison, your key responsibilities include managing the client lifecycle from initiation to post-order support, building strong client relationships, providing updates on order status, collaborating with design teams for custom presentations, and ensuring smooth order fulfillment through effective communication with cross-functional teams.

To qualify for the Customer Service & Product Specialist role at Avery Dennison, candidates should have proven experience in customer service or account management, a strong understanding of client lifecycle and order management processes, excellent communication skills, and proficiency with relevant software and systems. Experience in the apparel industry is preferred.

The Customer Service & Product Specialist contributes to sales growth at Avery Dennison by effectively managing client relationships, identifying product opportunities, and collaborating closely with Commercial teams to develop strategies that align with key initiatives, ensuring that clients receive exceptional service and product offerings.

At Avery Dennison, the work environment for a Customer Service & Product Specialist is fast-paced and collaborative, emphasizing creativity and teamwork. The company values diversity and equal opportunities, cultivating an inclusive atmosphere where every employee is encouraged to contribute unique perspectives and ideas.

Avery Dennison provides ample opportunities for career development for Customer Service & Product Specialists, including access to training programs, mentorship from experienced professionals, and the chance to engage in innovative projects that foster skill growth and professional advancement within the company.

When answering this question, focus on specific examples from your past roles where you successfully built and maintained relationships, highlighted your strategies for client engagement, and emphasized any positive outcomes that arose from your efforts, showing how they align with Avery Dennison’s values.

To effectively respond to this question, discuss your approach to problem-solving. Highlight your communication skills, ability to stay calm under pressure, and your process for escalating issues when necessary to ensure client satisfaction.

Explain your understanding of the client's needs and how you would leverage your knowledge of available products to highlight additional features that can benefit them. Share any previous experience in make-up selling that resulted in high customer satisfaction or increased sales.

Provide a specific example that showcases your ability to work with different teams effectively. Share how your collaboration led to successful project outcomes, emphasizing communication, shared goals, and any challenges you overcame together.

Be ready to list the order management systems or CRM tools you have experience with. Discuss how you’ve utilized these tools in your previous roles to streamline processes, enhance communication, or improve order tracking and customer satisfaction.

Talk about your organizational skills and techniques you use to manage your workload effectively. Mention any tools or methods you’ve used to ensure timely task completion without compromising on quality or customer service.

Share a specific instance that shows your adaptability. Explain how you approached learning the new system or process, what strategy you employed to overcome initial challenges, and the impact it had on your team or the customer experience.

In your answer, emphasize listening to customer needs, providing timely responses, and consistently delivering quality service. Share examples from your previous jobs where you prioritized customer satisfaction and saw successful outcomes.

Discuss your methodology for obtaining and analyzing client feedback, emphasizing listening skills, empathy, and your approach to implementing that feedback to enhance product offerings or service levels.

To answer this question effectively, share your passion for the company's mission, values, and the opportunity to contribute creativity and sustainability within the role, emphasizing your alignment with Avery Dennison's culture and goals.