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Pre-Operative Account Manager - NJ/MD/DC

Job Description Summary

The Pre-Op Account Manager is responsible for maintaining and growing sales of the BD Surgical Pre-Operative portfolio products and services; will also provide product and service education to facilitate technology adoption.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

BD Interventional’s Surgery worldwide business unit, located in Rhode Island, is a leading developer, manufacturer, and marketer of innovative, life-enhancing medical technologies. For the past 40 years, we have stood out as the market leader in providing solutions in soft tissue reconstruction including products for hernia repair, specialized surgical procedures, fixation and biologic implants. In addition to this extensive suite of products, our Biosurgery business is delivering a growing line of enhanced sealants and hemostatic products to complement surgical techniques across, thoracic, cardiovascular and other surgical specialties.   Our company has a strong tradition of developing our employees to learn, grow and excel. We are continually building our team with qualified, team-oriented individuals to improve the success of our company.  

The BD Interventional Surgery Division offers a broad range of infection prevention products, including Skin Prep, Hair Removal, and Hand Hygiene.

The Pre-Op Account Manager is responsible for maintaining and growing sales of the BD Surgical Preoperative Portfolio products and services; will also provide product and service education to facilitate technology adoption.

Position Responsibilities

  • Contract Execution

    • Business reviews

    • Alignment with strategic sales teams on key IDNs

    • Contract compliance management

  • Required to maintain an up-to-date business plan detailing strategy to maintain and grow business.

  • Attend and support local and regional conferences.

  • Seek, develop, and maintain relationships with key contacts in strategic accounts.

  • Demonstrates thorough knowledge and understanding of relevant clinical education and training, products, and services.

  • Participates in or leads pre-sales support, assessment and evaluation of new products and services.

  • Participates in or leads the post-sales assessment, design, implementation and monitoring of new products and services.

  • Develops, plans and manages customer training programs.

  • Serves as lead consultant and resource to internal and external customers.

  • Makes recommendations that will drive customer acceptance and utilization of new products and services.

  • Identifies and communicates opportunities for product improvement using direct customer feedback.

  • Participate and manage customer assessments and assist in developing plan for customer process standardization.

  • Assist with field and/or classroom training of new Pre-Op Account Managers.

Basic Qualifications

  • Bachelor's degree required. Advanced degree preferred.

  • 2+ years of relevant Sales/Account Management/Customer Success experience preferred.

  • Expertise with Microsoft Office including PowerPoint, Excel and Outlook

  • Strong interpersonal, communication, organizational and planning skills.

  • Travel – Approximately 60-75% of work time will be spent traveling, including overnight.

    • May be required to travel (including overnights) outside of territory to cover National priorities.

  • Must possess and maintain a valid state-issued license driver’s license with 3 years of consecutive driving history and meet BD’s auto safety standards’.

   

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

.

Primary Work Location

USA RI - Warwick

Additional Locations

Work Shift

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Tom Polen
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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Pre-Operative Account Manager - NJ/MD/DC, BD

Join BD as a Pre-Operative Account Manager and make a significant impact in the healthcare sector from our Warwick, Rhode Island location! In this key role, you'll maintain and grow sales of our innovative Surgical Pre-Operative portfolio. We believe in the power of human connections and the imagination of our talented team to advance the world of health. You'll be at the forefront of medical technology, responsible for educating healthcare professionals about our life-enhancing products and services. As you build and develop relationships with strategic accounts, you'll host training programs, conduct business reviews, and monitor contract compliance. This isn’t just a sales position, it’s about facilitating the adoption of transformative medical technologies. If you love engaging with key stakeholders and driving customer success, you’ll thrive here. We are dedicated to fostering a collaborative environment where your personal growth journey can flourish. With a travel expectation of 60-75%, you’ll get to explore and connect across NJ, MD, and DC regions while representing a leader in the MedTech industry. Our strong company culture encourages you to bring your authentic self to work and be part of a team that values collaboration, accountability, and continuous improvement. If you’re ready to become a maker of possibilities and join a company committed to positive change in the healthcare landscape, BD is the place for you.

Frequently Asked Questions (FAQs) for Pre-Operative Account Manager - NJ/MD/DC Role at BD
What are the responsibilities of a Pre-Operative Account Manager at BD?

As a Pre-Operative Account Manager at BD, your primary responsibilities include maintaining and growing sales of the BD Surgical Pre-Operative portfolio. You will educate healthcare professionals on our products, lead customer training programs, conduct business reviews, and ensure contract compliance. Additionally, you'll build strong relationships with key accounts and facilitate the adoption of innovative technologies within surgical settings.

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What qualifications are needed for the Pre-Operative Account Manager position at BD?

To qualify for the Pre-Operative Account Manager position at BD, you need a Bachelor's degree, preferably in a related field, along with 2+ years of experience in sales, account management, or customer success. Proficiency in Microsoft Office applications, along with strong interpersonal, communication, and organizational skills are also required. A valid driver’s license is essential for travel across the NJ, MD, and DC regions.

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What does a typical day look like for a Pre-Operative Account Manager at BD?

A typical day for a Pre-Operative Account Manager at BD involves a mix of travel and in-office collaboration. You might start with a customer meeting to discuss product implementation, followed by data analysis to review sales performance. You'll also plan and conduct training sessions for healthcare teams and engage in strategy meetings with internal stakeholders to align on business goals and ensure contract compliance.

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How does BD support the growth and development of its Pre-Operative Account Managers?

BD is committed to the growth and development of its employees, including Pre-Operative Account Managers. The company offers continuous training opportunities, encourages participation in local and regional conferences, and fosters a collaborative environment where employees can share knowledge and insights. This support is designed to empower you to excel in your role and drive customer success.

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What is BD’s approach to team collaboration for the Pre-Operative Account Manager role?

At BD, collaboration is key to our success. As a Pre-Operative Account Manager, you will work closely with strategic sales teams and internal medical professionals to ensure effective product adoption and customer satisfaction. Our culture emphasizes on-site teamwork, though flexible arrangements exist for field-based roles. This collaborative spirit fosters creativity and innovative solutions in our fast-paced healthcare environment.

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Common Interview Questions for Pre-Operative Account Manager - NJ/MD/DC
Can you describe your sales experience as it relates to the Pre-Operative Account Manager position?

In answering this question, focus on specific examples where you successfully drove sales or account growth, highlighting techniques that fostered strong customer relationships. Use metrics where possible to demonstrate your impact.

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How do you approach educating healthcare professionals about new surgical technologies?

Discuss your process for understanding the needs of healthcare professionals and the best practices for delivering product education. Emphasize the importance of clear communication and hands-on demonstrations.

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What strategies do you use to maintain relationships with key accounts?

Highlight your relationship management skills, such as regular communication, personalized follow-ups, and understanding the unique needs of each account. Mention how you leverage customer feedback for continuous improvement.

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Describe a time when you faced a challenge in sales and how you overcame it.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Be specific about the challenge and emphasize proactive steps you took to resolve it, ultimately leading to a positive outcome.

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What is your experience with conducting training programs?

Share examples of training sessions you've led or participated in, focusing on your curriculum development and ability to engage learners in understanding complex material.

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How do you ensure compliance with contracts?

Discuss your attention to detail and organizational skills necessary for maintaining contract compliance. Provide examples of systems or processes you’ve implemented to monitor compliance regularly.

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How would you handle a situation where a key account is unsatisfied with a product?

Emphasize the importance of active listening and empathy when addressing customer concerns. Describe your approach to finding solutions and how you manage follow-up communications to ensure resolution.

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What motivates you as a sales professional?

Share personal stories indicating what drives you, whether it's achieving sales targets, helping clients solve problems, or being part of a healthcare team making a difference.

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How do you prioritize your tasks during busy periods?

Discuss the strategies you use to prioritize effectively, such as using digital tools, setting deadlines, and regularly assessing your workload based on urgency and importance.

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What do you know about BD’s products and their impact on healthcare?

Demonstrate your knowledge of BD’s product offerings, particularly the Surgical Pre-Operative portfolio. Discuss how these products contribute to safer, more efficient surgeries and ultimately better patient outcomes.

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Our Purpose: Advancing the world of health.

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DATE POSTED
March 31, 2025

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