Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at www.boschservicesolutions.com.
Company benefits are eligible from Day 1 of employment, includes but not limited to the following:
BMW Connected Drive is seeking a Technical Support Specialist (TSS) for a unique opportunity to work in our growing inter-departmental support area. This individual will possess strong troubleshooting and diagnostic skills related to computer and software technical issues. Team collaboration is a must, as this role will interact directly with our BMW Customer.
Responsibilities
Respond to service requests, incidents and reported issues within the set SLAs
Field incoming requests made to the service desk via phone queue, e-mail, and ticketing system to ensure courteous, timely, and efficient resolution for the customer
Resolve routine problems and escalate non-routine problems to the next tier level
Work independently on resolving incidents and escalate complaints to upper management
Collaborate with team members to resolve issues where appropriate and contribute to a friendly, helpful environment
Performs other related duties as assigned
2-4 years of experience working in a call center environment
BMW Connected Drive Program experience is a must (Training required as prerequisite if candidate is untrained in BMW Connected Drive)
Excellent computer proficiency
Results driven, detail-oriented with a commitment to providing high-quality support.
Ability to explain technical issues to technical and nontechnical customers
Strong troubleshooting and diagnostic skills related to computer and software technical issues
Self-motivated, self-disciplinedwork ethic. Must be able to work both collaboratively and independently
Education in Computer Science or related field, or equivalent experience (negotiable)
Familiarity with CRM or ticket management software like Zendesk, Freshdesk, or Jira.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at www.boschservicesolutions.com.
All your information will be kept confidential according to EEO guidelines.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
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At BMW Connected Drive, we're on the lookout for a proactive and talented Technical Support Specialist (TSS) to join our dynamic team located in Fort Lauderdale, FL. If you love problem-solving and have a knack for technology, this might just be the perfect role for you! As a TSS, you'll play a vital role in our support system, working closely with our customers to address their technical inquiries related to BMW Connected Drive Services. Your day will be filled with fielding service requests, handling incidents through phone and email, and ensuring a seamless experience for our users. You'll utilize your strong troubleshooting and diagnostic skills to resolve issues rapidly while collaborating with your awesome team members to foster a friendly support environment. Experience in a call center is important, as well as a strong understanding of our BMW Connected Drive program, which we’ll ensure you’re equipped to handle through training if needed. Here at BMW Connected Drive, we value growth, and from the very start, you will enjoy a plethora of benefits, including medical, dental, and retirement options, along with perks like tuition reimbursement to help you develop professionally. If you're self-motivated and reliable, with excellent communication skills, we want to help you build your career in a supportive atmosphere where teamwork matters. Ready to drive your future with us? Apply now and be a part of something exceptional at BMW Connected Drive!
Bosch is a global supplier of technology and services. Bosch specializes in consumer goods, industrial technology, and energy technology. It offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing...
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