Senior Manager, Sales Operations

As the Senior Manager of Sales Operations at Braze, your key responsibilities include driving operational efficiency within the sales process, designing and implementing sales incentive compensation plans, conducting global territory planning, and collaborating with various teams to maintain a consistent approach across all SalesOps functions.

To qualify for the Senior Manager of Sales Operations role at Braze, candidates should possess a Bachelor's degree in Economics, Business, Marketing, or a related field, along with at least 7+ years of experience in Sales Operations within a B2B SaaS company, and proven proficiency in Salesforce and related sales systems.

Braze emphasizes collaboration in the Sales Operations department by encouraging teamwork among Regional Sales Operations Managers and integrating best practices into everyday processes. This ensures a uniform approach to critical functions, fostering a culture of shared success.

Preferred experience for the Senior Manager of Sales Operations at Braze includes a solid background in managing sales systems and tools like ZoomInfo, Clari, and Dun & Bradstreet, alongside a strong ability to manage teams and influence leadership-level outcomes through clear communication.

The expected salary range for the Senior Manager of Sales Operations position at Braze starts between $126,000 - $153,000/year, with potential On Target Earnings (OTE) between $140,000 - $170,000/year, including bonuses or commissions.

In responding to this question, highlight your experiences in developing and implementing successful compensation plans that aligned with sales goals. Provide examples of how those plans drove desired behaviors and outcomes, and mention methodologies you used to measure their effectiveness.

Discuss specific strategies that involve assessing current sales operations, identifying bottlenecks, and implementing streamlined processes. Share examples of how you have developed policies and best practices that led to measurable improvements.

Provide a detailed example of a territory planning project, including your approach to data analysis, how you ensured equitable distribution of accounts, and the impact this had on sales performance. Focus on teamwork and results obtained.

Explain your routine for professional development, such as participating in industry conferences, engaging in online communities, or subscribing to relevant publications. Mention how you implement insights gained into your work at Braze.

Narrate a situation where you presented intricate data insights to leadership. Focus on your approach to distilling the information into clear visuals or narratives that encouraged impactful decision-making.

Talk about specific tools like Salesforce, Clari, or other sales systems you are proficient in, emphasizing how these platforms enhanced data governance, tracking performance, or improved communication across teams.

Share your conflict resolution strategy. Talk about your commitment to open communication, establishing a supportive team environment, and using conflict as a tool for improvement to align on shared goals.

Describe how you foster a positive team culture, focusing on collaboration, transparency, and celebrating successes. Offer examples of initiatives or activities you've led that enriched your team's dynamics.

Discuss key performance indicators (KPIs) that align with both revenue and process efficiency, explaining how you track these metrics and make informed decisions based on them.

Highlight your alignment with Braze's core values, your passion for operational excellence, and your readiness to take on challenges with a dynamic and energetic team. Express your excitement about the opportunity to contribute to Braze's growth.