Assistant Store Manager (LA)

As the Assistant Store Manager at Catbird in Los Angeles, your key responsibilities will include managing and coaching store staff, ensuring exceptional customer service, resolving customer inquiries, and overseeing store operations when the Store Manager is absent. You'll also help develop training for new hires and facilitate team communication regarding policies and product updates.

To apply for the Assistant Store Manager position at Catbird, you should have retail experience, specifically in a leadership role. We're looking for someone with a proven ability to develop a team, prioritize tasks during busy periods, and engage in excellent customer service. Jewelry experience is a plus, but the key requirement is a passion for connecting with customers.

Catbird supports its Assistant Store Managers with a comprehensive benefits package that includes healthcare coverage with premium assistance, generous vacation and sick leave policies, professional development stipends, and a supportive work environment. Additionally, we foster a culture of giving back through the Catbird Giving Fund, where employees help choose organizations to support.

As an Assistant Store Manager at Catbird, you can expect a warm, casual, and inclusive work environment. We encourage our staff to be themselves while working collaboratively to ensure a delightful customer experience. Our team values respect and kindness, making it a unique and enjoyable place to work.

In the Assistant Store Manager role at Catbird, customer service is paramount. You'll lead by example, demonstrating how to connect with customers genuinely. You'll also resolve any service challenges that arise, whether facilitating returns, addressing dissatisfaction, or providing assistance to staff during complex customer interactions.

When faced with a difficult customer, stay calm and listen carefully to their concerns. Empathize with their situation, clarify any misunderstandings, and work collaboratively to find a solution. It's essential to maintain a positive attitude and ensure the customer feels valued and heard.

In my previous role, I implemented regular team meetings where we would discuss challenges and celebrate victories. By fostering open communication and encouraging feedback, I developed a motivated team that consistently exceeded sales targets while ensuring customers received exceptional service.

I believe in recognizing individual contributions and celebrating team accomplishments. Conducting team-building activities, offering incentives for achieving sales goals, and consistently providing constructive feedback can significantly enhance team morale and create a positive work environment.

During busy hours, I focus on immediate customer service needs, ensuring team members are rotating responsibilities efficiently. I also delegate tasks based on each staff member’s strengths, so we can serve customers promptly while maintaining a smooth operation.

I focus on a mix of hands-on training and mentoring. Utilizing company tools, I create tailored training plans for new hires, pairing them with experienced staff for real-life insights while providing them all the information they need to thrive in their role.

I once overlooked a stock inventory issue that led to a mix-up in orders. I immediately took responsibility, communicated transparently with my team, and worked on a solution to re-stock the affected items promptly. It reinforced our team’s commitment to attention-to-detail and improved our inventory management process.

I am drawn to Catbird's commitment to quality and ethical practices in jewelry. As an Assistant Store Manager, I want to contribute to a brand that values customer experience and social responsibility, aligning with my personal and professional values.

I stay informed by following industry publications, participating in webinars, and engaging with customers directly to understand their preferences. Networking with other professionals in the retail jewelry space also provides valuable insights into current market trends.

The most important aspect of customer service is creating genuine connections. Customers should feel valued and understood. Providing individualized attention demonstrates that we care about their experience, not just making a sale.

My leadership style is collaborative and supportive. I strive to create an environment where everyone feels empowered to voice ideas and concerns. Encouraging professional development and fostering open communication are keys to creating a motivated and effective team.