Operations Support Engineer – Staffing

As an Operations Support Engineer at Circet USA, your primary responsibilities will include managing customer requirements, handling Sev1 and Sev2 outages effectively, and providing technical support both remotely and on-site. You will also be involved in monitoring system performance, performing root cause analyses for network events, and working closely with engineering teams to address any issues, ensuring high customer satisfaction throughout.

To qualify for the Operations Support Engineer position at Circet USA, applicants should hold a Bachelor's degree in Electronics, Computer Engineering, or Computer Science, alongside a minimum of two years in a technical support role, preferably in telecommunications. Knowledge of 4G and 5G technologies, Cisco CCNA certification, and familiarity with UNIX/Linux commands are also advantageous.

Circet USA is committed to the professional growth of its Operations Support Engineers by offering a comprehensive benefits package, including opportunities for continued education and training. This not only allows engineers to stay updated on the latest technologies and methodologies but also fosters a culture of innovation and personal development within the company.

An Operations Support Engineer at Circet USA should have a solid understanding of current telecommunications technologies, including a working knowledge of 4G and 5G networks, along with proficiency in troubleshooting signaling networks such as SS7 and SIP. Additionally, familiarity with UNIX/Linux commands and basic IP networking principles is essential for success in this role.

Operations Support Engineers at Circet USA enjoy a dynamic and collaborative work environment where problem-solving and innovation are highly valued. You will work alongside a talented team, engaged in meaningful projects that help shape the future of network services while ensuring high-quality support for clients across North America.

When answering this question, highlight your ability to stay calm under pressure. Discuss the steps you took to assess the situation, communicate with your team and clients, and how you ensured that all parties were informed throughout the resolution process. Focusing on a successful outcome will show your problem-solving skills.

Here, you should provide examples of specific issues you've dealt with in telecommunications systems, such as signal processing problems or network outages. Emphasize your analytical skills and the methods you used to identify root causes and implement long-term solutions.

In your response, discuss your strategies for evaluating the severity of issues and the impact on customers. Describe any tools or systems you use for tracking and managing tickets, and emphasize your communication with teams to ensure timely resolutions.

Mention any specific tools or software you've used for network monitoring, emphasizing how you utilized these in your previous roles for analysis, reporting, or troubleshooting. Familiarity with specific telecommunications tools can help illustrate your preparedness for this position.

This question gives you the chance to showcase your knowledge of wireless communication. Describe the key differences between 4G and 5G, focusing on their architectures, capabilities, and the impact they have on telecommunications services and user experiences.

Discuss your approach to customer interaction, including your communication style, follow-up procedures, and how you gauge satisfaction after resolving an issue. Providing specifics on how you create positive customer experiences will enhance your answer.

If you have experience creating MOPs, share a specific instance where you developed one in detail. Explain the process you followed, who you collaborated with, and the outcomes of implementing the MOP, underlining its importance in ensuring operational efficiency.

Detail any specific commands or tasks you've performed in UNIX/Linux environments. Highlight your comfort level and how you have used these skills to troubleshoot or manage systems effectively.

Explain the structured approach you take when performing an RCA, including data collection, analysis, and how you communicate findings to your team or clients. Emphasizing a systematic methodology will demonstrate your analytical skills.

Use this opportunity to express your enthusiasm for the role and the company. Discuss how Circet USA's focus on innovation and customer service resonates with your personal values and how you believe your skills and experience will contribute to the team's success.