Commercial Card UK, Europe & MEA Sales Head, Director

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Commercial Cards team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The Head of Commercial Card Sales for UK, Europe and MEA is responsible for developing and executing a client-centric strategy to drive sales, market share, and Citi client growth through the provision of value-added cards, payments and working capital solutions, working with the broader TTS sales and coverage teams.  The role has responsibility for talent acquisition and management of the regional cards sales organisation across three geographic Clusters inclusive of all client segments and industry sectors including Corporate large market (corporate bank), Commercial (SMB), Financial Institutions (FI), and Public Sector.  This position is based in London.  

This role reports to the Global Head of Commercial Card Sales with matrix reporting into the relevant Cluster Leads.  As such, you will be responsible for ensuring alignment of our sales strategy and resources with our product strategy and broader treasury and procurement client penetration strategy, by actively shaping those strategies and leading the Cards sales team.

You will be responsible for alignment of our Cluster sales teams to drive growth across identified client opportunities by client segment and client industry, and building industry-specific content, expertise, and sales initiatives within the sales team.  You will ensure consistent, professional delivery of all sales management reporting and strong disciplines including sales training and effectiveness, lead generation, network engagement, calling intensity, and revenue ramp.

The UK, Europe and MEA Sales Head is the senior representative of Cards and Citi to internal  partners, and external client buying centers.

What you’ll do:

• Leadership role for a team of product sales professionals.
• Determine and deliver the sales plan/pipeline goals of the business in conjunction with Product Heads.
• Develop and execute on a pipeline of client prospects, sufficient to provide required business growth.
• Manage a team of sales managers who achieve aggressive revenue goals, measured and rewarded against set targets.
• Manage key business drivers like calling plans, deal closure and execution, customer satisfaction, etc.
• Establish relationships with key clients and business partners to identify new business opportunities.
• Monitor and understand customer needs, market and economic trends as well as business opportunities and threats.
• Coordinate internally to drive timely and flawless execution of client mandates.
• Adopt and leverage new marketing strategies such as partnerships, conferences, advisory boards.
• Embed quality in client touch-points including proposals and presentations.
• Develop sales talent through active coaching, leading training opportunities and attracting top sales talent.
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure.
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics.
• Appropriately assess risk/reward of transactions when making business decisions; and ensure that all team members understand the need to do the same, demonstrating proper consideration for the firm’s reputation.
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services; and ensure that all team members understand the need to do the same.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you:

• Significant product and managerial experience.
• Passion for sales with a bias for proactivity and urgency.
• Ability to manage and lead independently in a highly matrixed environment.
• Possesses in-depth knowledge of Commercial Cards and other banking products.
• Advanced skills & ‘customer first’ mind-set.
• Proven track record in sale of cards, payments, cash management, trade, and / or technology based consulting solutions.
• Large client relationship experience from a banking or product perspective.
• Consistently demonstrates clear and concise (C-Level) written and verbal communication.
• Persuasive and articulate personality.
• Excellent interpersonal skills to deal internally and externally with clients.
• Strong organizational & planning skills.
• Ability to manage & synthesise many pieces of solution / technical data into a single, flowing solution within tight timeline.
• Proven leadership skills.
• Recognised execution skills.
• Entrepreneurial approach.
• Bachelor’s/University degree, Master’s degree preferred and managerial experience.

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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