CASE MANAGEMENT NURSE

To qualify for the Case Management Nurse position at the Fire Department of the City of New York (FDNY), candidates must possess a valid New York State license as a Registered Nurse. Candidates can have either a baccalaureate degree in nursing with three years of clinical experience or an associate degree in nursing with five years of experience. Those with equivalent education or experience are also encouraged to apply.

As a Case Management Nurse at FDNY, you will manage a comprehensive case system for medical qualifications of Firefighter and EMS candidates. Your responsibilities will include conducting patient assessments, creating individualized treatment plans, educating patients about their health resources, and communicating effectively with healthcare professionals to ensure successful outcomes.

The work schedule for the Case Management Nurse position at FDNY involves approximately five days a week, with the expectation of working on one weekend every five weeks. This structured schedule allows for a balanced work-life dynamic while providing crucial support to FDNY members.

The Case Management Nurse at FDNY plays a vital role in ensuring comprehensive patient care. By conducting nursing assessments, developing treatment plans, and educating patients about their medical benefits and resources, you will help patients navigate their healthcare journeys and achieve better health outcomes.

Essential skills for the Case Management Nurse position at FDNY include strong clinical assessment capabilities, effective communication skills, attention to detail in documentation, and the ability to collaborate with various stakeholders, including patients, physicians, and insurance providers. Experience in telehealth services is also beneficial.

When answering this question, highlight your experience with creating treatment plans, assessing patient needs, and any specific instances where you've navigated complex cases. Be sure to mention the tools you use and how you ensure compliance with regulations.

Addressing anxious or distressed patients requires empathy and active listening. Discuss your approach to calming techniques, the importance of providing clear explanations, and how you ensure that patients feel understood and supported.

Share your methods for tracking patient information, setting priorities, and utilizing electronic medical records effectively. Mention any technologies or systems you rely on to stay organized and ensure no detail is overlooked.

Explain your collaborative approach to resolving disagreements, emphasizing the importance of open communication and mutual respect. Provide an example of a past experience where you successfully navigated a similar situation.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Detail how you assessed the patient's understanding, adapted your communication style, and the positive impact your education had on their health decision-making.

Discuss resources you utilize, such as professional journals, continuing education courses, and professional networks. Mention any specific areas of practice you are particularly passionate about and how you incorporate new knowledge into your work.

Address your familiarity with healthcare regulations like HIPAA and your commitment to adhering to them in all aspects of your case management. Talk about how you stay informed about changes and how you educate colleagues to ensure compliance.

Describe your thorough approach to assessment, including the criteria you evaluate and how you apply clinical tools and data. Highlight your attention to detail and how that ensures fair and accurate eligibility determinations.

Reflect on qualities such as compassion, effective communication, or adaptability. Share a personal experience where you exemplified this quality in your nursing practice and how it positively impacted patient care.

Discuss time management techniques, such as prioritization and task delegation. Provide examples of how you've successfully managed your time in previous roles while ensuring optimal patient care.