Bilingual Janitorial Compliance Night Manager (2nd Shift)

As a Bilingual Janitorial Compliance Night Manager at City Wide, your primary responsibilities include managing contract compliance for janitorial services, maintaining relationships with Independent Contractors, reviewing client contracts, and ensuring work expectations are met. You will also communicate actively with the Facility Services Manager daily regarding issues and provide insights to improve service quality and retention.

To qualify for the Bilingual Janitorial Compliance Night Manager position at City Wide, candidates should possess a high school diploma or equivalent, along with three years of management experience in a multi-unit or locations setting. Additionally, having 3-5 years of experience in the janitorial or building maintenance industry is essential, with bilingual skills considered a plus.

The salary for the Bilingual Janitorial Compliance Night Manager at City Wide ranges from $20 to $25 per hour, depending on individual experience and capabilities. This competitive pay reflects the integral role this position plays in our operations.

The Bilingual Janitorial Compliance Night Manager position at City Wide does not have a specific location but covers service areas including Philadelphia, Main Line, Delaware County, and Chester County. This role involves traveling within these territories to meet client needs.

Typically, the working hours for the Bilingual Janitorial Compliance Night Manager at City Wide are from 3 pm to 11 pm, primarily covering the 2nd shift. However, these hours may vary throughout the week based on client needs.

Highlight specific examples of how you've managed teams, focusing on your leadership style, problem-solving skills, and your ability to motivate and support team members. Discuss any challenges faced and how you overcame them.

Detail your approach by discussing how you review contracts, monitor service quality, and maintain open communication with Independent Contractors. Give examples of how this has led to improved service delivery in previous roles.

Discuss your communication techniques, such as holding regular check-ins, providing constructive feedback, and being receptive to their concerns. Emphasize the importance of mutual goals and objectives.

Share your strategies for addressing complaints, such as actively listening, responding swiftly, and taking steps to remediate issues. Provide a real-life example demonstrating your problem-solving skills.

Explain that attention to detail ensures compliance with client expectations, the quality of service delivered, and overall customer satisfaction. Discuss how you've applied this skill in your previous roles.

Share your methods for effective prioritization, such as assessing urgency and impact, utilizing task management tools, and delegating responsibilities when necessary. Provide examples of how this approach has benefited your team's operations.

Explain the context and the reasons for the policy change, the steps you took to implement it, and how you communicated the changes to the staff. Highlight positive outcomes that resulted from these changes.

Discuss your training methodology, emphasizing hands-on training, regular evaluations, and ongoing support. Describe how you ensure new employees are fully prepared to meet compliance expectations.

Focus on teamwork-building activities, open communication, and recognizing individual and team efforts. Provide examples of past situations where your motivational strategies led to improved morale.

Reflect on your previous experience in management, janitorial services, and your bilingual skills. Emphasize your dedication to exemplary service, strong relationship management, and problem-solving capabilities that align with City Wide’s values.