Program Scheduler Assistant

As a Program Scheduler Assistant at our company in Spokane, your responsibilities will include arranging and scheduling medical, dental, and psychological appointments for individuals in our care. You'll also manage communications with the Program and Clinical Managers, ensure all required documentation is completed on time, and participate in multi-disciplinary team meetings. Your professional demeanor and ability to maintain confidentiality will be key in building relationships with both clients and their families.

To qualify for the Program Scheduler Assistant position, you need to have a high school diploma, GED, or equivalent. Your ability to stay organized, be flexible, and exhibit a friendly, service-oriented attitude is essential. Proficiency in computer programs like Word and Excel will also be crucial as you'll be handling various documentation and scheduling tasks.

Working as a Program Scheduler Assistant with us comes with a variety of benefits, including generous medical, dental, and vision insurance. You’ll also have access to an Employee Assistance Program, additional PTO, and a 401k retirement plan for eligible employees. Notably, we recognize hard work with annual bonuses and offer incentives for employee referrals, making it a rewarding work environment.

The Program Scheduler Assistant plays a pivotal role in client care by ensuring individuals receive timely medical and psychological services. By coordinating schedules and maintaining open communication with clients and their families, you'll be fostering self-reliance and improving quality of life for those we serve. This position allows you to directly impact and enhance the supportive environment that aids in the development of essential life skills.

As a Program Scheduler Assistant, you can expect a collaborative and friendly work environment. You'll work closely with a team that values professionalism and relationships with clients, families, and colleagues. The atmosphere encourages open communication and teamwork, providing a space where your contributions are valued and recognized. Our company culture promotes personal growth and the importance of community support.

In your answer, highlight any relevant experiences you've had in managing schedules, particularly in healthcare or community support roles. Discuss specific challenges you've overcome and how you ensured all appointments were met and routines adhered to.

It's important to emphasize the protocols you follow for handling confidential information. Discuss your understanding of privacy policies and share examples that point to your discretion and professionalism in previous roles.

Discuss organizational tools and strategies you employ to manage multiple tasks efficiently, such as prioritization techniques or specific software you utilize to keep track of schedules and commitments.

Emphasize your communication skills and the importance of clarity in your interactions. Provide examples of how you have facilitated effective communication in past roles to enhance teamwork or improve client relations.

Discuss your plan for handling cancellations, emphasizing response time and how you'd communicate the change to the relevant parties, ensuring that other appointments are adjusted accordingly.

Provide a specific instance showcasing your conflict resolution skills and ability to maintain professionalism under pressure. Illustrate how you engaged with the individual to understand their concerns and find a resolution.

Articulate your understanding that the Program Scheduler Assistant is integral to team function by ensuring all necessary support systems are in place for individuals in care. Highlight the importance of working collaboratively with others to meet shared objectives.

Discuss specific techniques you use to prioritize tasks, such as creating lists, using project management tools, or setting deadlines within deadlines to manage time effectively.

Share your passion for helping others and explain why the supportive aspects of healthcare resonate with you. Discuss how your motivations align with the values and mission of the company.

Express your openness to feedback and your understanding of its importance for personal and professional growth. Cite instances where feedback has led to improvements in your performance or work habits.