Operations Manager, Augmedix

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

We’re seeking a highly driven Operations Manager to join our team and support the Augmedix product line. In this role, you’ll work cross-functionally with Product, Engineering, Sales, Account Management, and Operations to define, implement, and continuously improve mission-critical business processes. You’ll have end-to-end ownership over initiatives that enhance internal efficiency, streamline client onboarding and product growth, and drive key business metrics.

You’ll play a pivotal role in shaping product direction by identifying operational pain points and inefficiencies, developing robust solutions, and codifying them into clear, actionable runbooks. Additionally, you’ll influence both internal and external training materials, ensuring that all stakeholders are aligned on new processes and equipped for successful execution.

This is a high-visibility, high-impact, and high-autonomy position. You’ll be at the forefront of solving complex, high-priority business challenges, and your scope of responsibility will expand rapidly as we grow.

This position requires hybrid onsite at our Mountain View and/or San Francisco, CA offices

What You'll Do:

• Lead and drive projects and/or initiatives to successful completion, ensuring measurable impact on business goals and key results

• Analyze data to uncover gaps, trends, and insights, using findings to optimize content strategy and improve processes for better outcomes

• Create clear, effective, and visually appealing content that engages internal and external audiences, driving visibility and impact

• Use available resources, tools, and systems to diagnose and resolve customer, training, or operational issues effectively

What You Have:

• 2+ years of experience in operations, product, and/or consulting at a fast-paced growth tech company

• Ability to oversee the entire project management process

• Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes

• Skilled at ideating and producing content that captures attention, aligns with brand voice, and resonates with the target audience.

• Demonstrated drive, intellectual curiosity, attention to detail and a proven record of success

• Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers

• Experience using SQL to query database and Retool to build custom internal dashboards a plus

• Experience in the Ambient Documentation (AI Scribe) space is a plus

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.