Director, VCA Managed Services - Operations - job 4 of 24

The Director of VCA Managed Services - Operations at Visa is responsible for overseeing and expanding a strategic pillar that helps clients implement business recommendations. Key responsibilities include consultative selling, offering development, and solution delivery. You’ll be tasked with identifying client needs, developing scalable products, measuring success through revenue growth, and presenting solutions to clients while ensuring flawless delivery of services in alignment with client goals.

To excel as the Director of VCA Managed Services - Operations at Visa, candidates should possess extensive experience in management consulting, business operations, or a related field. Strong project management skills, a solid understanding of the payment card industry, and excellent communication abilities are essential. Additionally, candidates should be capable of tailoring solutions to meet client needs and have a successful track record of achieving revenue growth.

In the role of Director of VCA Managed Services - Operations at Visa, you will engage directly with clients through consultative selling. This entails uncovering client needs, crafting tailored solutions, and maintaining open lines of communication. Your ability to articulate value propositions and customize offerings based on client feedback will be vital to fostering long-term relationships and ensuring the success of managed services.

The Director of VCA Managed Services - Operations position at Visa is a hybrid role, which allows you to combine remote work and office time. Typically, employees are expected to be in the office 2-3 days a week, as determined by leadership. This structure is designed to provide flexibility while fostering collaboration and communication with your team and clients in person.

The Director of VCA Managed Services - Operations position at Visa comes with significant growth potential. This role oversees a crucial aspect of the VCA Services, allowing you to lead innovative service offerings and implement strategic business processes. Your success will be measured through achieving revenue targets, enabling you to drive impactful growth within the managed services sector, and position yourself for further advancement within the organization.

In my approach to consultative selling, I prioritize understanding the client's business deeply. This means asking insightful questions to uncover their challenges and opportunities. My goal is to tailor our services to address these specifics effectively, highlighting measurable value and differentiation for the client.

Certainly! In a previous role, I led a project to migrate a traditional banking client’s commercial card platform to a more modern system. By assembling a specialized team, we executed the project flawlessly, resulting in a 30% increase in client satisfaction and a significant boost in operational efficiency.

Ensuring alignment with client goals begins with clear communication and setting measurable objectives from the outset. I utilize regular check-ins and performance metrics to track progress and make necessary adjustments proactively, keeping all stakeholders informed and engaged throughout the process.

To identify client needs, I conduct thorough assessments through one-on-one discussions and feedback sessions. I analyze their current operations, pinpointing gaps and inefficiencies, and then leverage that information to develop tailored services that add value and improve business outcomes.

Developing bespoke products begins with extensive market research and client feedback analysis. From there, I collaborate with internal teams and third-party partners to integrate Visa’s extensive capabilities into unique offerings that meet the specific needs of various clients.

I have extensive experience working closely with various financial institutions, understanding their unique challenges—from regulatory compliance to competitive pressures. My role has involved tailoring our managed services to help them navigate these complexities, ultimately positioning them for enhanced operational performance.

I stay updated on industry trends and competitive developments through continuous learning, participating in industry conferences, and networking with key stakeholders. This effort allows me to leverage insights effectively when shaping Visa's solutions to differentiate against competitors.

Executive presence is crucial in my role, as it fosters trust and instills confidence among client stakeholders. I focus on communicating clearly, demonstrating knowledgeable insights, and actively listening, which enhances collaboration during discussions and decision-making processes.

I approach conflicts within cross-functional teams by promoting open dialogue and seeking to understand different perspectives. I emphasize collaboration and common goals, guiding the team towards productive solutions that align with both our objectives and client expectations.

The most important quality for a Director in VCA Managed Services is adaptability. The ability to navigate rapid changes, coupled with strong leadership skills, allows us to meet evolving client needs and leverage new opportunities effectively.