Field Service Technician

As a Field Service Technician at DISHER, your primary responsibilities will include independently commissioning new systems at customer locations, providing training and advice on system operation, ensuring trouble-free system operations, and conducting professional fault analysis. You will also be responsible for maintaining accurate documentation, establishing long-term client relationships, and promoting the company’s services while working on continuous development efforts.

To qualify for the Field Service Technician position at DISHER, you will need an associate’s degree, technical certification in the industry, or equivalent work experience. Additionally, familiarity with troubleshooting electrical and mechanical equipment is crucial. You must also have good computer skills, a valid passport, and a driver’s license for travel requirements.

The role of a Field Service Technician at DISHER involves a significant travel commitment, with up to 75% of your time spent visiting customer sites across North America. This travel is essential for fulfilling your duties, including system installations, customer training, and troubleshooting equipment issues. Additionally, some travel opportunities may arise for training in Austria, enriching your professional experience.

Success as a Field Service Technician at DISHER hinges on various skills, such as the ability to work independently and collaboratively, exceptional problem-solving capabilities, and outstanding customer service. Strong communication skills are vital for effectively diagnosing and solving client issues based on non-technical descriptions. Being reliable, detail-oriented, and self-motivated also contributes to achieving excellence in this role.

The company culture for Field Service Technicians at DISHER is vibrant, innovative, and collaborative. You'll be part of a passionate team focused on high-quality technology and customer satisfaction. DISHER promotes a supportive environment that encourages continuous learning and development, allowing technicians to thrive as they tackle exciting challenges and contribute to the company's growth goals.

In answering this question, share specific examples of past repairs or installations you've handled. Highlight your analytical skills in diagnosing issues and the methods you used to resolve them. Discuss any particular tools or technologies you are familiar with in troubleshooting these types of equipment.

When responding, emphasize your communication skills and customer service approach. Provide examples of how you've built trust and rapport with clients, such as regular check-ins, following up after service visits, or providing guidance on best practices for equipment operation.

Discuss tools or techniques you utilize for time management, such as to-do lists, scheduling software, or prioritization frameworks. Illustrate a situation where effective time management led to successful project execution or incident resolution.

In your answer, describe your approach to stay calm and composed during stress. Share an example of a challenging customer interaction you navigated successfully, focusing on listening to the customer's concerns and providing a solution.

When answering this question, demonstrate your research by highlighting specific aspects of DISHER's product range and their application in the industry. Discuss how these products can benefit clients and express your enthusiasm for being part of a team that values innovation.

Share a specific instance where you identified an inefficiency in a process and how you suggested or implemented improvements. Focus on the impact this had on the team's performance or customer satisfaction.

Discuss your familiarity with CRM systems and how you have used them in previous roles to manage client interactions. Mention any specific software you are proficient in and how this contributes to better service delivery as a Field Service Technician.

Provide an example that showcases your ability to communicate complex technical information in an understandable way. Focus on the methods you used, the responses from trainees, and the overall outcomes of your training sessions.

In your response, emphasize your passion for technology and helping customers. Share personal motivations that drive you to excel, such as solving problems, building relationships, or striving for quality service.

Convey your commitment to safety protocols by referring to any specific safety training you've undergone or best practices you follow. Illustrate your understanding of the importance of safety in fieldwork and how you ensure a safe working environment.