Product Manager

As a Product Manager at dLocal, your primary responsibilities include defining and executing the product strategy and roadmap, collaborating with engineers, and ensuring that product initiatives align with customer needs and business objectives. You will lead a global team, utilize data analytics for informed decision-making, and define strategies that enhance the customer experience and drive market success.

To qualify for the Product Manager role at dLocal, you need to have experience as a PM in a fintech company, be fluent in both English and Spanish, and ideally live in Argentina, Brazil, or Uruguay. A background in technology and knowledge of the payments ecosystem can be advantageous, but the key is a passion for driving product success in a customer-centric environment.

At dLocal, you’ll be part of a vibrant team culture that is flexible, remote-first, and remarkably diverse—a collective of over 1000 individuals from 30+ nationalities. We foster an environment of collaboration, innovation, and support, where everyone's ideas are valued. You will have opportunities for both personal and professional growth while working on exciting challenges that impact millions worldwide.

dLocal offers an array of benefits for Product Managers that include remote work flexibility, a performance-driven approach to schedules, access to premium learning resources like Coursera subscriptions, free language classes, and a monthly social budget to enhance team bonding. These benefits are designed to support your professional development and overall well-being.

A career as a Product Manager at dLocal opens doors to significant growth and development in the fintech industry. You will have the chance to lead teams, define strategies, and make impactful decisions while honing your skills. With access to training programs and proactive support for career advancement, including potential avenues into higher management roles or specialized areas of the business, you can create a path that aligns with your career aspirations.

When defining a product roadmap, it's essential to incorporate a mix of data-driven insights, customer feedback, and alignment with company goals. I prioritize understanding market trends and user needs, collaborating with stakeholders to ensure that the roadmap reflects both strategic priorities and customers' evolving requirements.

To ensure cross-team collaboration on product features, I establish clear communication channels and set up regular check-ins with various teams. I promote transparency by sharing updates and feedback, ensuring everyone is informed and engaged in the product journey, leading to increased buy-in and cooperation.

In my previous role, I encountered a situation where data showed divergent user preferences. I conducted extensive A/B testing and consultations with customers before making a decision on feature prioritization. This thorough approach not only resolved the challenge but ultimately led to increased user satisfaction and retention.

To measure product success, I track various metrics, including user engagement rates, conversion rates, customer satisfaction scores (CSAT), and Net Promoter Score (NPS). The combination of qualitative and quantitative metrics provides a holistic view of the product's performance and guides future iterations.

Handling conflicting priorities requires effective communication and negotiation skills. I make it a point to bring stakeholders together to understand their concerns and objectives. By facilitating discussions and offering insights based on data, I find a common ground that aligns everyone towards the broader business goals.

I have extensive experience using agile methodologies, particularly Scrum and Kanban. I value iterative development and have led teams through sprints, facilitating daily stand-ups and sprint retrospectives to enhance collaboration. This method fosters adaptability and speeds up the delivery of valuable product increments.

I prioritize features for development based on a combination of user impact, business value, and available resources. I often use frameworks like RICE (Reach, Impact, Confidence, and Effort) to quantitatively assess and rank features, ensuring the team focuses on delivering the most impactful features first.

My approach to user feedback is proactive and structured. I regularly collect feedback through surveys, interviews, and usability testing. I analyze this feedback to identify trends and insights, which directly informs our product iterations and improvements, ensuring we continuously meet customer needs.

To stay updated with industry trends, I actively read relevant articles, participate in webinars, and engage with professionals on platforms like LinkedIn. Following industry leaders and subscribing to industry newsletters also helps me remain informed about emerging technologies and market shifts relevant to the fintech landscape.

I was involved in a successful product launch that focused on enhancing user payments for consumers in emerging markets. By closely analyzing data and incorporating user feedback into the development lifecycle, we managed to exceed our expected adoption rates and received positive testimonials from users within weeks of the launch.