Assistant Manager(09261) - 1204 Railroad St., Suite 102

As an Assistant Manager at MAC Pizza, you will oversee daily operations, ensuring exceptional customer service and product quality. You'll lead your team during busy periods, provide training on essential skills, handle hiring processes, and maintain cleanliness standards consistent with our brand values.

To be considered for the Assistant Manager role at MAC Pizza, you must be at least 18 years old, possess a valid US driver’s license with a safe driving record, and ideally have 1-2 years of relevant management experience. A dependable vehicle and proof of auto insurance are also required.

MAC Pizza offers comprehensive training for Assistant Managers that covers various aspects of operations, including product quality, sanitation practices, team leadership, and customer service skills. This hands-on training equips you for success in a fast-paced environment.

At MAC Pizza, we prioritize the development of our employees. As an Assistant Manager, you’ll receive ongoing training and mentorship to help you enhance your management skills, with opportunities to advance within our family of stores across Texas.

Working as an Assistant Manager at MAC Pizza is rewarding due to our family-oriented culture, commitment to quality, and the opportunity to lead and grow within a successful franchise. You'll join a passionate team that shares a love for pizza and customer satisfaction.

When answering this question, focus on the aspects of leadership, team management, customer service, and operational efficiency that are essential to the role. Highlight your understanding of product quality and the importance of maintaining standards.

Discuss strategies like providing feedback, one-on-one coaching, and understanding the underlying issues affecting the employee’s performance. Highlight the importance of communication and a supportive work environment.

Use the STAR method to structure your answer by explaining the Situation, Task, Action, and Result of your experience. Emphasize your leadership style, adaptability, and the positive outcome you achieved.

Suggest approaches such as team-building activities, open communication channels, and recognition programs to celebrate achievements. Stress the significance of cultivating a positive work environment to boost team spirit.

Explain your methods for evaluating urgency and impact, along with tools or techniques you use to delegate tasks effectively. Discuss the importance of maintaining focus on customer satisfaction during peak times.

Share your past experiences, relevant systems or software you've used, and how you ensure inventory accuracy. Discuss strategies you’ve employed for waste reduction and cost control.

Highlight your approach to training your team on customer interaction, resolving complaints promptly, and creating a welcoming atmosphere. Share specific examples that showcase your commitment to exceptional service.

Express your passion for pizza and customer service, along with your desire to lead a team in a fun and dynamic environment. Articulate how your values align with MAC Pizza's commitment to quality and community.

Discuss your training philosophy, emphasizing hands-on experience, mentorship, and patience. Provide insights into how you adapt your training methods to fit different learning styles.

Outline a structured approach that includes listening to the customer's concerns, empathizing with them, and finding a satisfactory solution. Stress the significance of maintaining a positive brand image through effective handling of complaints.