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Event Operations Specialist - job 13 of 19

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Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Event Operations Specialist plays a crucial role in the planning, coordination, and execution of events. This position supports the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist in ensuring seamless event operations. The Event Operations Specialist handles logistical details, provides on-site support, and ensures that all aspects of the event run smoothly and efficiently.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users, ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Event Planning Support:
- Assist in the development of detailed event plans, timelines, and checklists.
- Coordinate logistics, including vendor arrangements, equipment setup, and transportation.
- Assist in the preparation and management of event budgets.
- Help with site visits and inspections to evaluate venues and ensure they meet event specifications.

Vendor and Venue Coordination:
- Liaise with vendors for services such as catering, audio-visual equipment, and event staffing.
- Coordinate with venues to ensure all logistical requirements are met, including seating arrangements, lighting, and AV setups.
- Ensure all necessary permits and licenses are obtained for events.

Logistical Execution:
- Assist with the setup, execution, and breakdown of events, ensuring all elements are executed according to plan.
- Provide on-site support during events, handling technical and operational tasks.
- Oversee the setup and operation of AV equipment, including cameras, microphones, and lighting.
- Manage live streaming and video production elements, ensuring smooth and uninterrupted streaming.

Stakeholder Communication:
- Communicate effectively with internal teams, vendors, and venues to ensure alignment and support for events.
- Provide regular updates to the Senior Event Operations Specialist and Lead, Events and Video Production Specialist on event progress and any potential issues.
- Conduct pre-event briefings with stakeholders to review event plans and address any concerns.

Post-Event Analysis:
- Assist in conducting post-event evaluations, gathering feedback from stakeholders and attendees.
- Identify areas for improvement and suggest changes to enhance future events.
- Help prepare detailed reports on event performance, including metrics on attendance, engagement, and technical performance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 60% or more of the time based on business needs.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Event Operations Specialist, Visa

As an Event Operations Specialist at Visa Corporate Technology Support in Miami, you'll be at the heart of our transformation, reimagining how we deliver operational support. Your role is pivotal in orchestrating events with flair and precision, ensuring that each experience is memorable for our end users. Collaborating closely with the Senior Event Operations Specialist and the Lead, Events and Video Production Specialist, you will navigate the dynamic landscape of event management. Your day-to-day will involve coordinating all logistical details, from vendor arrangements to on-site support, making sure everything runs like a well-oiled machine. You'll thrive in a fast-paced environment where exceptional customer service is key, as you'll engage with end users to resolve issues and elevate their experience. This role is perfect for those who have a knack for proactive problem-solving and a passion for technology optimization, as you'll constantly refine processes to enhance our support services. Whether it’s assisting in budget management, ensuring all AV equipment is set up for success, or gathering feedback post-event to drive improvements, your contributions will be invaluable. With a hybrid work model, you’ll enjoy the flexibility of working both remotely and in the office, striking the perfect balance for productivity and collaboration. Join us in transforming event operations at Visa Corporate Technology Support and make an impact that counts!

Frequently Asked Questions (FAQs) for Event Operations Specialist Role at Visa

What responsibilities does the Event Operations Specialist at Visa Corporate Technology Support have?

The Event Operations Specialist at Visa Corporate Technology Support is responsible for planning, coordinating, and executing events seamlessly. This includes assisting with logistics, vendor coordination, and on-site support. You'll engage directly with end users to ensure their needs are met and problems are resolved efficiently, all while maintaining professional communication with stakeholders.