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Domino's Customer Service Rep (08865) - job 1 of 2

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Domino's Crew Member, you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
 

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Qualifications

Physical Requirements:
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:
You must be at least 16 years of age
Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
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Russell Weiner
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Average salary estimate

$25000 / YEARLY (est.)
min
max
$20000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Domino's Customer Service Rep (08865), Domino's

Join the fun at Domino's as a Customer Service Rep in Covington, Georgia! At Domino’s, we’re not just about making delicious pizzas; we’re about creating positive experiences for our customers and team members alike! From greeting customers with a smile to preparing orders with care, your role is essential to our success. We love our flexibility, so whether you’re looking for a part-time gig to supplement your income or a stepping stone to a management position, we have options for you. You’ll be part of a team that thrives on hard work, ambition, and a passion for pizza. Plus, there’s plenty of opportunity for personal growth, so if you have dreams of managing a store one day, this is your chance to shine! Our work environment embraces change and encourages you to bring your best self every day, ensuring that we all grow and succeed together. With numerous locations and a culture of inclusivity, you’ll feel at home as you tackle customer inquiries and help your coworkers. If you're energetic, enjoy communicating with people, and don’t mind being on your feet, we’re eager to have you on board. Plus, with flexible schedules, you can balance your job with school or other commitments. So, if you have a positive attitude and a stellar work ethic, what are you waiting for? Dive into this exhilarating culinary adventure with Domino's and apply today!

Frequently Asked Questions (FAQs) for Domino's Customer Service Rep (08865) Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, you'll play a crucial role in establishing positive interactions with customers by greeting them with enthusiasm and professionalism. Responsibilities include taking and processing orders accurately, maintaining store cleanliness and equipment, managing inventory, and ensuring timely delivery. Your ability to work collaboratively and manage stress is essential for meeting Domino's high-quality standards.

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What qualifications do I need to be a Customer Service Rep at Domino's?

To join Domino's as a Customer Service Rep, you need to be at least 16 years old and pass a criminal background check. It’s helpful if you have good communication skills, a team-oriented mindset, and the ability to work in a fast-paced environment. Experience in customer service is a plus, but what we value most is a positive attitude and a readiness to learn and grow.

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How does working at Domino's benefit my career growth?

Working as a Customer Service Rep at Domino's opens up numerous pathways for your career. Many of our team members start in entry-level positions and advance to management roles or even business ownership. You’ll develop valuable skills in customer service, inventory management, and team collaboration that can be advantageous in various fields, setting a solid foundation for your career.

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What should I expect during my first week as a Customer Service Rep at Domino's?

During your first week as a Customer Service Rep at Domino's, you'll undergo training to familiarize yourself with store operations, customer service standards, and team dynamics. Expect hands-on learning, orientation on safety protocols, and introductions to your team members. It’s a great time to ask questions and get acclimated to our fun, engaging work environment!

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Can I work at Domino's while attending school?

Absolutely! Domino's values flexibility and offers scheduling that can accommodate your academic commitments. Whether you need part-time hours, or weekend shifts, we work with you to ensure you can balance your job and school effectively. Join us and gain work experience while you continue your education.

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Common Interview Questions for Domino's Customer Service Rep (08865)
What motivated you to apply for the Customer Service Rep position at Domino's?

A great way to answer this question is to express your interest in customer service and a passion for the brand. Talk about how you admire Domino's culture of inclusivity and opportunity for growth, and how you believe your skills align perfectly with the team's objectives.

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How would you handle a difficult customer at Domino's?

When faced with a difficult customer, remain calm and listen actively to their concerns. Empathize with their situation, and assure them that you’re there to help resolve the issue. It’s essential to maintain a positive demeanor and ensure they leave satisfied with the outcome.

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What skills do you bring that make you a good Customer Service Rep?

Highlight your strong communication skills, ability to work under pressure, and a friendly attitude. Share specific examples of past experiences where you successfully engaged with customers or solved problems, demonstrating your suitability for the role at Domino's.

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How do you prioritize tasks during busy shifts?

Explain your approach to time management and prioritization. Discuss how you would focus on customer orders first, while keeping an eye on other essential tasks. Mention specific methods, like creating a mental checklist or collaborating with team members to ensure everything runs smoothly.

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Tell us about a time you worked in a team environment.

Use a STAR (Situation, Task, Action, Result) format to share a story of teamwork in a previous job or project. Highlight your role, how you contributed, and the outcomes that resulted from effective collaboration.

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How would you handle multiple phone orders at once?

Share your strategy for managing multiple tasks simultaneously—like staying organized using a notepad or digital system. Emphasize your strong multitasking skills and how staying calm and focused would help you meet customer expectations even during busy times.

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What do you think is the most important quality in a Customer Service Rep?

Discuss qualities such as empathy, effective communication, and a positive attitude. Explain why you believe these traits are essential for creating a satisfying customer experience, especially at a customer-centric company like Domino's.

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Why do you think teamwork is essential at Domino's?

Explain that teamwork fosters collaboration, enhances productivity, and makes the work environment more enjoyable. Highlight how a cohesive team can deliver better services and uphold the high standards Domino's is known for.

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What steps would you take to ensure food safety and cleanliness at Domino's?

Talk about the importance of following safety protocols, hygiene practices, and storage guidelines. Mention your willingness to undergo training and learn from your teammates to ensure that food safety and cleanliness are always priorities.

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How would you wish to grow within Domino's?

Express your desire to learn new skills and take on more responsibilities over time. Mention specific interests in advancing to management positions or exploring career paths within the company, aligning your personal growth with Domino's opportunities.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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